I deeply regret ever opening up an…
I deeply regret ever opening up an account with GoldStar. I sold my remaining silver bullion 12/26/25 and have been given the runaround with GoldStar ever since then..Every agent I talked with was clueless about my sale, but they were extremely generous with their lip service. I even discussed my ongoing problem with a supervisor and I may havel been better off talking to a wall. She took my complaint and supposedly handled my problem, but never did a follow-up nor called me back, and the issue remained unresolved. Numerous call backs were fruitless until today. I had to jump through hoop after hoop to finally resolve the problem and I'm still skeptical about the finality of it. I even received a letter from Monex in regular snail mail dated 12/31/25 verifying the transaction and yet GoldStar was clueless that it ever occurred. For the last 15+ years, they most certainly expect to receive my fees in a timely manner but are as incompetent as Stan Laurel and Oliver Hardy when it comes to paying me. GoldStar has truly lowered the bar on service and integrity.