Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
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Is GoldStar Trust Company legit?
GoldStar Trust Company (www.goldstartrust.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-12.
GoldStar is VERY difficult to deal with. Getting a live person who knows anything is impossible. In reply to inquiries all you ever get are canned replies. One thing you can be certain of is that there will be a fee for anything you want to do. Not service or customer oriented at all. Better alternatives are available.
Reply from GoldStar Trust Company2026-08-11
Thank you for sharing your feedback, Rick. It’s disappointing to hear about your experience with our customer service and communication. We aim to provide clear information and support, and take concerns like yours seriously. Your comments about our processes and fees are appreciated and will be shared with our team.
I am used to Fidelity; this is NOT Fidelity!!! I am doing a hedge fund investment and they chose this platform. Limited customer service, and I opened an account that had an issue getting the fund transfered. I then did it again and it worked but now I have 2 accounts and while I have tried several time I can't get them to close the other account.
Reply from GoldStar Trust Company2026-06-03
Apologies for the frustration. A member of the management team is reviewing and will reach out by the end of the day.
Sahra; Was vary helpful and patient with helping me with correcting my account. Everyone at GoldStar has been excellent to deal with and vary helpful with my new acount.
Reply from GoldStar Trust Company2026-03-05
Thank you for taking the time to let us know of your experience with GoldStar AND Sahra- We look forward to continued service.
I deeply regret ever opening up an account with GoldStar. I sold my remaining silver bullion 12/26/25 and have been given the runaround with GoldStar ever since then..Every agent I talked with was clueless about my sale, but they were extremely generous with their lip service. I even discussed my ongoing problem with a supervisor and I may havel been better off talking to a wall. She took my complaint and supposedly handled my problem, but never did a follow-up nor called me back, and the issue remained unresolved. Numerous call backs were fruitless until today. I had to jump through hoop after hoop to finally resolve the problem and I'm still skeptical about the finality of it. I even received a letter from Monex in regular snail mail dated 12/31/25 verifying the transaction and yet GoldStar was clueless that it ever occurred. For the last 15+ years, they most certainly expect to receive my fees in a timely manner but are as incompetent as Stan Laurel and Oliver Hardy when it comes to paying me. GoldStar has truly lowered the bar on service and integrity.
Reply from GoldStar Trust Company2026-02-02
Thank you for sharing your experience and for providing such detailed feedback. It’s disappointing to hear about the frustration and inconvenience you’ve encountered throughout your transaction. Your comments regarding communication and service are taken seriously, and it’s clear this situation fell short of expectations. Feedback like yours is invaluable in helping us understand where improvements can be made. Management will be reaching out to you for more information.
GoldStar Trust Company is a premier choice for "independent-minded" investors. Unlike traditional brokerages (like Fidelity or Schwab) that limit you to stocks and bonds, GoldStar specializes in the "alternative" space. If you want to hold physical gold, silver, or private placements in your retirement account, they are one of the most established and reliable custodians in the U.S.
Reply from GoldStar Trust Company2025-12-22
We thank you for taking time to leave a review for us. We look forward to working with you.
Jordan was my customer service agent. He was terrific. He helped me understand and complete my online form. He was extremely patient and compassionate. He stuck with me until it was finished and confirmed it had been received. He is a real asset to Goldstar Trust. He was a blessing to this senior. Thank you for making him a part of the face of GST.
Reply from GoldStar Trust Company2025-12-03
Thank you for taking time to let us know about your experience. I am happy to pass along your review to his supervisor. We look forward to helping you when you need help.
I just closed out my IRA from Goldstartrust. Before you open any account with them I would very highly shop around elsewhere. There are many more competitive companies out there. Their over priced service fees will eat into any profits you make. Their customer service department also has a lot to be desired.
Just an update on my review. Goldstartrust was kind enough to respond back on my complaints about my service fees. When I took my IRA out in 2016 they were $65. In 2017 they jumped to $75. Then in 2022 to $150 Goldstartrust finds that quite acceptable. I showed them my information from Charles Schwab Bank and they are zero. You may want to think a bit what is the best choice for you.
Easy to transfer a conventional IRA to a precious metals IRA at Goldstar.
I transferred a conventional IRA to Goldstar so I could use it to contain precious metals. They worked with Birch Gold to make the process go smoothly. Funds were transferred from the former IRA custodian via check to Goldstar. after they received it they notified Birch Gold which worked with me to use them to purchase precious metals. After selected the precious metals and Birch Gold received them, they were sent to Goldstar for storage. Goldstar charges a fee for handling the account and storing the precious metals. Birch Gold covers the fee for the first year.
Reply from GoldStar Trust Company2025-11-03
Thank you for taking the time to leave a review. We look forward to working with you.
I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I did wind up calling the company; instead of waiting on the telephone they offered to return the call, which they did in a timely manner. The customer service person was very patient and kind with me. And all my questions were answered. I came away with a happy "5" experience.
Reply from GoldStar Trust Company2025-10-27
Thank you so much for sharing your experience, Patricia. It's wonderful to hear that our team was able to support you and provide the information you needed. Being new to something can be challenging, and we appreciate your patience and understanding as you navigated our services. Your feedback is truly valued.
Getting my IRA set up and moved to you was a bit tedious, but your employees were helpful. Now that I am trying to move away, I find it difficult to jump through the hoops that you place in my way as well as the fact that DAYS after I submit a withdrawal request I am told that I filled out the wrong form and have to re-submit and wait for 3-5 more business days. I wish I had worked through a fiduciary that would help through all processes and not done what I did with Goldstar Trust.
Reply from GoldStar Trust Company2025-10-27
Thank you for taking the time to share your experience, Jim. Feedback like yours is valuable and helps highlight areas where we can improve. It’s good to hear our employees were helpful during your initial setup, but we understand how frustrating delays and paperwork issues can be, especially during withdrawal processes. If you have any questions or would like further clarification about our procedures, our team is always available to assist.
If you're looking for a rapid and clear-communication dealing with your IRA trust company, DON'T waste your time or money with Gold Star Trust. I spoke today with a "Customer Service Rep named Juan" and could not be more dissatisfied. I kept asking a question about whether they'd received a letter from the gold/silver sales firm that made the transfer 10 days ago, and all he could keep saying was "We have to wait for the money." The indication on the sales invoice from the numismatics company was that it was already done. Asking Juan for clarification was useless and he eventually put me on a terminal hold. Never again!
Reply from GoldStar Trust Company2025-09-16
Thank you for leaving a review. We strive for excellent customer service. A member of management will be reaching out to discuss your concerns.
I called GoldStar Trust Company to find out if my distribution request paperwork had been processed. Their representative, Juan, informed me that it had been and gave me full details regarding all subsequent steps involved to complete the distribution. He was very helpful.
Reply from GoldStar Trust Company2025-09-03
We are so glad to hear that you had a good experience with us. It is great to get the confirmation that our representative are taking good care of our clients, like Juan has with you. Thank you for taking a few minutes to let us know.
I called in and spoke with a gentleman named Gordon asking to convert some of my silver to gold and instead of converting he insisted to leave the silver and don't convert.
Being in the customer service industry, if a customer request for your assistance, yes advise them however if they are set on their desire...your company should complete the task.
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