Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Written by the business, not verified by us.
Is GoldStar Trust Company legit?
GoldStar Trust Company (www.goldstartrust.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-12.
After having Birch Gold sell some metals for money I needed within a month, you have been playing keep away with my money. It has now been two months trying to get my money sent to my bank and still no money. Your process’s are very comber sum and repetitive. I didn’t understand your paper work(forms) and made mistakes, and every time I was told the process has to start over, more forms to fill out and more calls to you to verify info when you have the forms I filled out already. More weeks waiting.
As long as Birch Gold uses you for go between I will not be buying metals again. I will find a different supplier.
Reply from GoldStar Trust Company2025-06-27
Thank you for sharing your feedback with us. We regret to hear about the difficulties you experienced during the withdrawal process. Due to the change in the transaction instructions you directed us on, it extended the processing time.
Your experience is important to us, and we are always looking for ways to improve our services. We appreciate your insights and will take them into consideration as we work to enhance our processes. Please reach out to a member of management at 800.486.6888.
If you have your precious at Goldstar, get them out now. The withdrawal process is cumbersome and complicated. A month after I started the process, they told me I had to sign another form and they couldn't tell me why the form wasn't provided at the start. In the meantime gold dropped about $200, costing me thousands. Get out now. put you're money elsewhere.
Reply from GoldStar Trust Company2025-05-19
Thank you for sharing your feedback with us. We regret to hear about the difficulties you experienced during the withdrawal process and understand your frustration regarding the additional form requirement. Your experience is important to us, and we are always looking for ways to improve our services. We appreciate your insights and will take them into consideration as we work to enhance our processes. Please reach out to a member of management at 800.486.6888.
Your associate was very informative, and took great pains to complete my requests. I am so happy I bought gold and silver when I did.
Reply from GoldStar Trust Company2025-03-21
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience you have had with us. We look forwarded to continued good experiences with you in the future.
My husband and I have used Goldstar Trust to manage our IRA account for several years. We have found them very competent and always willing to explain things when we have a question. They have a great digital system where you can fill out forms online. This makes transactions very easy and quick.
Reply from GoldStar Trust Company2025-03-17
Wow! Thank you for your wonderful review. We are so happy to be of service to you and look forwarded to many more years of continued partnership with you and your husband.
Excellent help on the phone. My transfer of funds from my regular IRA with another company to my GoldStar precious metals IRA was competed in 2 days, which was outstanding. The phone wait to talk to someone was long; but the system does give you option to hold your position in the que and get a call back.
Reply from GoldStar Trust Company2025-02-13
Thank you for the review. It is always beneficial to see that our system has worked well for our clients.
I could not have had a better experience. Everyone was very kind and helpful. All of my questions were answered and the process of buying gold and silver was very easy. Thank you!
Reply from GoldStar Trust Company2025-01-28
We are glad to hear of your positive experience. Thank you for taking time to leave your review. We look forwarded to working with you in the future.
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