Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Written by the business, not verified by us.GoldStar Trust Company (www.goldstartrust.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-12.
The service agent was very informational and professional, friendly name Casey
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Prompt and courteous follow up and very helpful
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We love the hear of our client's experiences. Thanks you for taking the time to tell us about yours.
The agent, Sarah, was very helpful, professional and thorough. She addressed all of my questions quickly, leaving nothing unanswered and activities moving forward.
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A relatively easy process even for the non-initiated and those with little financial experience.
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It was easy, but as a novice to these processes, there was too much mystery as to the internal workings of the money exchange. I was nervous and rather alone until the exchange was verifiably successful.
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They take really good care of their clients!
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Everything was straightforward and smooth.
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I was notified promptly of my funds arriving and they quickly signed my purchase documents.
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Working with their Team was fantastic, helped me through the whole process.. they made it so easy!!! Thank you Deshia and Gordon!!!
Thank you for your kind words. It is always great to hear form our happy customers.
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Do not like their website not being up to date. I was told you must call to find out your investment amount. Fees are oddly invoiced. You should be able to know everyday the true amount of your investment.
Thank you for the feedback. A Management team member will be reaching out to you.
They were very helpful during account setup, answering any questions I had very promptly.
It is our pleasure to be of service. Thank you for your kind words and for taking the time to leave a review.
Professional, friendly, and kind. I appreciate their support.
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This company charges $100 to manage my silver account. what is there to manage with just silver? No stocks or bonds that must be managed so they can be sold and bought to make money. They do charge a storage fee of $100 this is ok. they must keep the silver in a vault. Now they charging a fee to send paper invoices. I am removing my money.
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At Goldstar the people are great and everything just seems to work as designed.
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I had to call you several times before I was able to find out if you received my check for $55,960
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You kept at it until my other account (with UBS) finally my money was transfered. What an ordeal. Thank you and now we can start a new relationship with you-looking forward to it.
We sincerely appreciate your review. Thank you for taking the time to let us know about your experience. We look forwarded to working with you.
Thank you
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