Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Written by the business, not verified by us.GoldStar Trust Company (www.goldstartrust.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-12.
I appreciate the low pressure, no pressure approach, while also being informative and helpful.
Thank you for the amazing compliment. We are glad you had a good experience.
Agent had my wife fill out entire form, which was not the right form. We're trying to open an account for her. She questioned the agent about his knowledge to help her to which he replied that his supervisor was right there with him. Turns out, that wasn't true.
Apologies for the issue. A member of management has reached out to you by phone.
The friendliness and helpfulness in the process
Thank you for the kind review. We strive to help our customers with a positive and helpful experience. We are glad to see the results.
great explanation of what is planned and how my assets will be protected while stored.
We are so glad you had a positive experience. Thank you for letting us know about your interaction with our team.
Company representatives took the time each time we talked to explain everything in great detail. They were super helpful and help guide me through the process every step of the way. Opening a gold and silver IRA was much easier than I expected. The representative was not a pushy salesperson. But really took time to educate me on all the options and allowed me to make the one that best suited my needs.
Thanks you for taking the time to tell us about your experience. We know that our account holders are the reason we are here and are please we could leave you with a favorable experience.
No issues very easy transaction
Thank you for taking a minute to leave a review. We look forward to helping you further in the furture.
very good and listen to my understand
Thank you for taking time to leave a review.
Very nice and helpful
Thank you taking time to leave review.
Seemless, simple, clear, easy.
Thank you for the review!
Likes: no financial accounting mistakes Dislikes: 1. Communications are terrible; customer is not notified when a structured settlement matures and not notified when a new one is added. 2. when funds are sent via ACH to my bank, they lumped together and not itemized to identify which structured settlements have paid out. 3. Telephone wait times are unreasonably long; I think you need to hire more people and train them better. Geoffrey M. Brittin
A management team member will be reaching out to you.
Everyone who worked with me in opening the account to funding the account was very helpful and patient working with me to get all the forms filled out and put everything in place.
Thank you for the review!
Knowledgeable Sharp To the point Projected trust and genuin concern for what I was trying to accomplish
Thank you for taking time to leave a review. We are here to help you whenever you need and look forward to the opportunity to assist you further in the future.
Our meeting with Nichole Grant was very informative and personable! We enjoyed learning about investing with precious metals both physically and thru an IRA. We are pleased with our choices and look forward to a prosperous future with GoldStar Trust Company & Merchant Gold Group!
Thank you for taking time to leave a review. We look forwarded to a prosperous relationship with you too.
I will be closing out my business with them as I did not receive my annual bill, or even the first late fee notice, and when I called to report that I had not received any bills until a second late fee bill came through, I was told they made no exceptions on fees until a customer had been with them 5 years, even if it was not the customer's fault. If that's their policy, fine, but I don't do business with people who fail to notify someone of a bill and then rack up late fees.
A member of management reached out to customer.
Gold Star was very efficient at getting my account set up. Funding went smoothly. Now the metal dealer needs to be paid and we will be all set.
Thanks you for taking a few minutes to tell us about your experience. We are happy to be of service to you.
In the stress I experience from the company that held my funds (e.j.) which appeared to be vague, indifferent, putting the burden of the process of transferring my money to your company & Birch Gold is the difference between stormy nights to sunny days. Thank you for your patience & clarification as opposed to the entangled snares from e.j.
We are glad we could help you through this process. We appreciate you taking the time to tell us about your experience. Thank you.
Thank you for taking the time to leave a review.
Thank you for taking the time to leave a review. We look forward to helping you in the future.
I was definitely impressed with Michael's dedication and explicit details of my investment. My investment was rather small. However, he treated me like it was a multi million dollar one. I truly respect him for that. I'm looking forward to a great relationship with this company.
Thank you for taking the time to tell us about your experience. We are happy to hear you were well cared for and look forwarded to working with you in the future.
Every single person I talked to was extremely friendly and knowledgeable, which made the whole process pleasant, stress free and pleasant!
We are so glad to hear of your positive experience. Thank you for taking the time to tell us about it.
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