Chelsey Hugentobler was very efficient…
Chelsey Hugentobler was very efficient and pleasant to deal with.She got me exactly what I needed. Thank you, Johnny Price
About digitaltrust.com
Data updated- Website
- digitaltrust.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
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About this business
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
Written by the business, not verified by us.Is digitaltrust.com legit?
digitaltrust.com (digitaltrust.com) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and patient when guiding them through complex financial forms and account requirements. Reviewers frequently highlight the outstanding customer service, noting that knowledgeable representatives listen carefully and resolve customer questions with remarkable efficiency and courtesy. Some people also felt that the rapid response times, minimal wait periods, and clear communication made navigating account updates a smooth process. Consumers genuinely appreciate the highly personalized support, kind attitude, and thorough assistance provided by every team member during their daily interactions. Many clients also mention how pleasant and welcoming the overall communication feels when reaching out for help.
Auto-generated from all reviews of this business. For reference only.What people say
Krielow Chamberlain was supportive and…
Krielow Chamberlain was supportive and helpful. Thanks.
Easy and Pleasant Experience
I appreciated that the wait time was minimal and it was easy to get to a real person. Chelsea was very pleasant and patient, as I needed help filling out a distribution form.
Krielow was knowledgeable, kind
Krielow was knowledgeable, helpful and provided all I needed.
Peace of mind
Speed and conclusive solution are the best at DT.
very professional and one on one…
very professional and one on one experience. Thanks Krielow Chamberlain
Excellent customer service
Excellent customer service, will always resolve the issue no matter how complicated. Also very consistent service, never had a bad experience.
Krielow Chamberlain did an awesome job…
Krielow Chamberlain did an awesome job walking me through several different actions that I needed to take with regards to my account with Digital Trust. He listened, informed me of my options and provided links to supporting the documents requiring my action.07
Brittiany Cole was very knowledgeable…
Brittiany Cole was very knowledgeable and pleasant to speak with. She quickly answered my question.
Marty BrintonUnited States · 1 review · Experienced 2026-07-20 ·
Leslie Anna Connally provides a great customer experience
Leslie Anna Connally was very helpful. She listened carefully to my request, was competent assembling the data I requested into an easy to understand attachment. She even added sub-categories that were parsed nicely for my data analysis without me having to request. Great asset on the Digital Choice team
Krielow Chamberlain was incredibly…
Krielow Chamberlain was incredibly helpful. He was very thorough and explained things in a way that I could understand. He is a can-do guy and I appreciated that greatly!
As always the person who helped me was…
As always the person who helped me was polite and helpful
a saga in three installments
Ms. Hugentobler was the last representative I contacted in a three-part "saga" involving a simple transfer of funds in the custody of Digital Trust to my account. What can I say? We live in the Administrative State, public and private. Implications: (1) NOTHING happens based on verbal representations; (2) one can NEVER supply too much documentation, of course in written form; and (3) while an exclusively digital interface may be efficient for DigitalTrust--and, perhaps, a regulatory necessity--for users of certain age, it is niether "intuitive" nor "user-friendly".
good service attentive and cordual.
I was able to speak with a human being…
I was able to speak with a human being and explain what I needed. Jacob helped me quickly and all is well!
ray figurellaUnited States · 2 reviews · Experienced 2026-07-14 ·
Someone is paying attention
I am not one to write reviews unless I was genuinely impressed with the service and listening skills and in this case, Daniela Mink was exceptional. What I needed was not complicated but she helped turn a fog of vague information into something easy to see and precise.
Govind AgarwalUnited States · 1 review · Experienced 2026-07-09 ·
Good working with the agent.
Leslie Anna Connally
Marcia TuckerUnited States · 1 review · Experienced 2026-07-08 ·
Chelsey was very polite and helpful.
Chelsey was very polite and helpful. She took care of the request I called about promptly.
Brittany Cole was patient with all my…
Brittany Cole was patient with all my questions plus explained why there was a double charge in May plus answering my questions about wiring instructions. Thank you again Ms. Cole
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