Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Written by the business, not verified by us.GoldStar Trust Company (www.goldstartrust.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; 17 of them were added in the last 12 months. Last updated 2026-08-12.
The transfer of metals dragged on due to the account at the Depository was not opened when Equity Institutional went to move it.
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I was very appreciative of the assistance I received when moving my funds over to Birch. Someone was available for me every step of the way. The customer service was impressive and I would highly recommend!
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You guys made it so easy to work with. Very informative with any of my concerns. I'm eager to see what will come of my decision to invest in precious metals!
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Goldstar Trust should remove the name TRUST from their name. After 30 days of failed transactions, incorrect information being provided and outright misinformation I still have not received a wire transfer on my money because everyone is too busy. I have been with GST for 10 years and have been unimpressed every step of the way. Now that I am leaving, they are treating me even worse and have caused extreme financial peril. The last call basically indicated they did not care! I would not recommend doing any form of business with GST and this is coming from a customer of 10 years,
Thank you for sharing your experience. A member of the management team would love to discuss. Please reach out to us at 800.486.6888.
Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.
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I had a hard time getting on to view all weekend and was concerned I had lost my investment. I called and Sara helped me straighten it out. Everything was there!!
Thanks for speaking with us this morning! We are happy to have you back online.
Everyone was very nice and helped me to be less ignorant. Follow up was excellent.
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In my opinion it took a very long time to get it all transfered into my account, but thankful that it has been done right at the beginning of 2025.
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Nicole was very helpful with the forms required just helped the process go very smooth.
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Extremely painless to do a roll over of my 401K into a gold IRA. all questioned answered, all options were explained in detail so I could make an informative decission.
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The rep was very nice and knowledgeable. She really knew her stuff. It was a pleasure
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Stuart called me to follow up on a prior contact with Holly regarding transfer-in-kind from my Roth IRA. Both the representatives were kind and courteous as they answered my questions and made sure I was happy with their service. Thank you for checking and re-checking the transaction. Glad to have my precious metals in my home safe!
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I am a new client and the set up process was easy.
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Great customer service, everyone I talked to was knowledgeable and more than happy to work with whatever you need.
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Excellent communications with a very knowledge staff, they provided very clear explanations to my questions and assisted me in porting over a portion of my 401K. I have high confidence working with GoldStar and only high recommendations from me.
Thank you for taking the time to leave a review. We are so glad to hear of your positive experience and look forwarded to helping you in the future.
We were nearing the year-end deadline to signup with Birch Gold and transfer funds from our other IRA and they were able to complete the transfer before the deadline. The have actual people knowledgeable, friendly and happy to speak with us.
Thank you for taking the time to leave a review. We are glad to hear that you had a good experience and look forward to helping you in the future.
Jastin was personable and knowledgable about how to expedite my RMD payout for 2024. His patience was beyond expectations, as I was frustrated and confused. His calm and kind help with easy solutions to get me through the process got my need accomplished nicely. Thank you Jastin.
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GoldStar offered great service; very professional and organized.
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I’m super concerned that my money was just requested to be sent via mail with no tracking. It’s been 8 business days and it still hasn’t been received. Pretty concerning to have your life savings treated so non-chalantly. I’d rethink this whole thing but my money is somewhere in the USPS system…
Thank you for sharing your concern. Please reach out to us at 800.486.6888 with any additional questions.
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