I had an extremely poor experience with…
I had an extremely poor experience with Destination Wedding and our assigned travel agent, Alexandra. Alexandra was largely unresponsive to anyone except the bride, which caused unnecessary stress for the entire wedding party. Emails and messages routinely went unanswered for weeks at a time, leaving guests without critical information about their travel. She failed to double-check bookings until just days before departure. At that point, she informed me that my last name was missing from my booking — and then ghosted me for four days. Because of this delay, I was forced to pay an additional $600 for a name change that could have easily been avoided with timely communication. Payment handling was also disorganized. After submitting my payment form, I was not charged for over two weeks with no explanation or confirmation, adding more confusion and concern. When our flight was cancelled due to weather, Alexandra again became completely unresponsive. As a result, many of us had no choice but to purchase new flights on our own just to make it to the wedding. To make matters worse, she did not verify return flights, and several guests discovered they had no flight home at all. Multiple bookings also contained incorrect passenger names. Additionally, the wedding party was supposed to travel together, but we were booked on the wrong flights and separated. This led to last-minute scrambling, stress, and logistical chaos right before the wedding — something no couple or wedding party should have to deal with. Alexandra repeatedly disappeared during critical moments, leaving the bride to manage crises she should never have had to handle. Overall, this was awful service, extremely stressful, and completely unacceptable for a destination wedding company. I would not recommend Destination Wedding or Alexandra to anyone.