I called to cancel my auto ship on…
I called to cancel my auto ship on coffee pods. I was informed by customer service it was cancelled along with all future shipments. A few days later I received an email from Keurig stating my shipment was “being prepared.” I called and spoke with another non-English speaking representative that put me on hold for an extended period of time because he was notifying the dept to cancel this shipment. He came back on the line and confirmed it will not be shipped nor will my card be charged. Several days later, there is a Keurig box on my porch. I left it there and called the customer service again and told them to come pick it up. Not my problem to take it to the UPS store to ship back. They said I would have to pay for return shipping. Again, not my problem when they have incompetent staff telling me one thing all while doing another. My call was escalated to a manager/supervisor who said that he will go back and review my phone calls because all calls were recorded and they didn’t know I cancelled this shipment; just the future shipments. He said it would take 2 days but I waited a full week and called back. They said “yea we listened but there’s nothing we can do, you have to pay for the return shipping.” I said, “so you heard the part where I said NOT to ship, not to charge my card, and cancel everything? Well, from here I will file a dispute with my credit card company stating this was an unauthorized charge.”