AVOID! AVOID! AVOID! Go elsewhere.
Zero response from Customer Service with regards to refund. Returns process was followed to the letter by myself but almost 14 days later, there has been no update on the status despite tracking showing that they have received the package. Contacted them via live chat and although they initially respond to say they are trying to find an advisor, they just leave it at that and it's a dead chat. There are better bag suppliers in this price range...use them and do not use Aspinal. Shocking treatment of customers.