Brilliant tech support
I was having trouble logging into our site and a bunch of pages were broken. I was thinking there was a major issue. I am so little of a tech person that I didn't even know how to describe the issue. This "Happiness Engineer" logs on and fixes the first issue in like two minutes, something with "Jetpack." Then I lamely describe the second issue and he fixed it in two more minutes -- "redirects," apparently. Can't believe he could diagnose those issues so fast, let alone fix them.