Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success. Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches. Why WordPress.com? Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more. Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees. Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime. Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically. Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection. Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access. 24/7 support: Round-the-clock assistance from the WordPress experts. Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the business, not verified by us.WordPress.com (www.wordpress.com) has a 4.1 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-08.
Most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the incredibly helpful staff and onboarding team who make building and editing websites much easier for absolute beginners. Many users find the professional design process smooth, expressing gratitude for the personalized guidance and great results delivered by the team. Conversely, a small portion of people felt that the platform is overly complicated, messy, and extremely difficult to navigate for new users. Customers also noted deeply frustrating technical issues regarding unexpected website downtime, disappearing projects, and unresponsive customer service. Several reviewers mentioned wasting hours trying to fix broken pages and struggling with confusing layout editing tools.
Auto-generated from all reviews of this business. For reference only.Being very inexperienced at running a website, I have found WordPress to be very user friendly. We are two years in and I honestly am so used to WordPress and it's layout, format that I don't think I could achieve what I have without it.
Nick was fantastic! Addressed prepared questions in great detail, while offering the many other design options WP has. I definitely will reach out to Nick again when needed prior to launch and after. Thanks Nick. and WordPress.
Hi Kurt, We sincerely appreciate your feedback! We're so glad to hear Nick was able to answer your questions thoroughly and help you explore more of the design options available to you. We’re excited for your upcoming launch and look forward to supporting you along the way! Best regards, The WordPress.com Team
A Beautiful, Thoughtful, and Truly Professional Website Design I want to express my heartfelt thanks to David, Yanno, and the entire WordPress Express Website Design team for the beautiful, thoughtful, and truly professional design they created for my Brother Don site. When I opened the finished design, I felt deeply pleased and thankful. They captured the look, the warmth, and the gentle feel I had longed for — and I love it very much. Although this is part of their daily work, it is clear that they take real pride in what they produce for their customers. That care shows in every detail, and I cannot thank them enough for the way they have shaped this space. Their communication was clear, their guidance was helpful, and the final result exceeded every expectation. I am grateful for their kindness, their skill, and the way they honoured the heart behind the Brother Don ministry. Warmest regards, Brother Don
Hi Brother Don, Thank you so much for sharing your experience! We're so glad the design for your site landed exactly the way you hoped. Hearing that it captured the look, the warmth, and the gentle feel you had in mind means a great deal to the whole team. David, Yanno, and everyone who worked on it will be truly happy to know their care came through in the details. It's also wonderful to know we could help shape a space that feels right for it. Thank you once again for taking the time to share this. If there is anything else we can help with as your site grows, we're here. Best regards, The WordPress.com Team
One of our customers registered two domains through WordPress.com, and they’ve suddenly disappeared from the Domains tab for no apparent reason. If we try to access them through the “Manage” link on the invoice, we just get a 500 error. This should be a pretty straightforward issue for their support team to fix… if only they would actually respond. I’ve contacted them twice. Both times, it took around 24 hours to get a generic response that completely ignored the actual issue. Even worse, they close the ticket immediately after replying, so I can’t even respond to clarify the problem. At this point, I’m seriously considering filing a complaint with ICANN.
Hi there! Thank you for getting back to us with that additional info. I've just reached out with a reply to help solve this problem. When is convenient, please reply to that email, and we'll be happy to help get this sorted out! Please also reply there with any questions you have. Sincerely, The WordPress.com Team
I tried to make my own page, but I didn't want to start from scratch, so I tried AI prompt. I tought it was just a suggestion but it already appeared on my page. It included my contant information, that AI published without my permission. I only linked instagram but it also showed my email without letting me know. Edit: I tried to delete it multiple times, it's finally gone after multiple days.
Hi Martin, Thank you for letting us know about this. We can understand how alarming it would be to find unexpected content on your site, particularly when it included your contact information. We’d really like to better understand what happened and help get this sorted. We’ve reached out separately to request more information about your case so our team can take a closer look. We appreciate you bringing this to our attention and hope to hear from you soon. Best regards, The WordPress.com Team
Ashleigh is an exceptional individual. She provided excellent answers to all my questions and actively listened to my input. Overall, I was very pleased with our conversation, and we established a clear plan of action regarding what I need to accomplish.
Hi Tony, Thank you very much for your thoughtful feedback! We’re really glad to hear Belinda was able to help you and support you in creating a clear plan for the future. We’ll definitely pass along your kind words to her. Thanks again for taking the time to share your experience with us! Best regards, The WordPress.com Team
Zohair was everything I could have asked for in a Guide to get on board. I am an old gal, what they used to call a Secretary, and I have NO knowledge of how websites work behind the scenes. I had thought that I had accomplished getting the site moved completely to WordPress but found out that cannot be done without authorization info that's been gone for years (probably at least a decade). Zohair was a steady hand throughout. He saw I was panicking and was patient and supportive, helping me to maintain my sanity as we moved through the call. He ended up giving me complete confidence that, together, we will get this successfully accomplished.... something I really needed desperately at this point. Also, he has agreed to continue working with me, a gift rarely given anymore in current support systems. He has followed up with everything I need - a recap of our meeting, my forward action, and how to get back in touch with him. In today's world with AI, bots, chat, and other more obtuse options for help, Zohair was like an unexpected miracle! For me, he is making ALL the difference, and I am grateful with my whole heart and being. I hope that WordPress reads this and understands what a huge asset Zohair is to the company, not to mention the incredible difference he makes for his clients. Carolyn Buchanan EliteRnR.com
Hi Carolyn, This absolutely made our day, thank you for taking the time to write it! It sounds like Zohair showed up exactly when you needed him most, and turned a stressful, panicky moment into something manageable, and we're glad they were able to help you out. Also, please don't feel like you're behind, that behind-the-scenes website stuff throws almost everyone. Wanting a real person in your corner isn't an "old gal" thing at all, it's exactly what we're here for and Zohair clearly took that to heart. We'll make sure your words reach the people who need to hear them, Zohair very much included. Thank you for trusting us to help! Best regards, The WordPress.com Team
Broadly I’ve found the Onboarding team and service incredibly helpful. For me as an idiot tech person with little finesse this has meant I’ve actually learnt things from staff about how to use the Dashboard. More specifically I’ve enjoyed working with Nick who has helped make some significant additions to my website which weren’t automatically installed on building. Very helpful!! I’d say Nick has made intuitive changes supporting my thoughts to get the website doing thing which are specific to how I want to personally do things like involve visitors in my second book development. This has involved categorising blogs and developing journals. I’m sure I’ll need this service again and I’m feeling much more confident knowing Onboarding is there. Well done. GJ Mann
Hi GJ, We truly appreciate you for taking the time to share this feedback. It genuinely means a lot to hear that the Onboarding team helped you feel more confident navigating the Dashboard, and that you came away having learned a few things along the way. Nick will be thrilled to read this. It sounds like they really got what you were going for, from sorting out your blog categories to setting up the journals and finding ways to pull your visitors into your second book's development. That's exactly the kind of thing we love helping with. Wishing you all the best with the book and everything you're creating. We'll be right here whenever you need us again. Best regards, The WordPress.com Team
Kinda complicated when you don't know website jargon. So intuitively complicated somewhat. But good to use the AI then it goes together fairly quickly.
Hi Heather, We truly appreciate your feedback and understand that website terminology can take some getting used to. We’re glad to hear that using AI has helped make the process easier and quicker for you. Thanks for giving WordPress.com a try! If we can help along the way, feel free to reach out. We’re happy to help! Best regards, The WordPress.com Team
No bugs or technical issues so far. I still have a good bit left to do. But overall it’s been a pleasant experience. It definitely gets easier the more time you spend with the platform. Great job Word Press!
Hi Stacy, It’s wonderful to hear that you’ve been having a pleasant experience and that things are getting easier for you! We hope the rest of your site building journey goes just as smoothly. And if you ever run into questions or need a hand along the way, we’re always happy to help! We appreciate you taking the time to share your experience! Best regards, The WordPress.com Team
Great website builder! Thank you for building my website for me - the process of submitting the forms to the build of the website was so fast and I'm so happy with what's been completed. Also very easy to edit as things change - thank you guys!
Hi there, Thank you so much for the kind words and the five stars. We're really happy to hear the build process was fast and that you love how your new website turned out. Knowing you can update it smoothly as things change is exactly what we hope for. Wishing you great success with your site, and we're here anytime you need us. Best regards, The WordPress.com Team
I had an excellent experience with WordPress.com’s Express Website Design service. I came into the process with a vision for my author website, but I wanted assistance in translating that vision into a polished, professional site. The team did an excellent job of turning my ideas into a website that feels genuinely representative of me and my work. The process was straightforward, collaborative, and much less stressful than trying to build the site entirely on my own. I especially appreciated the responsiveness, professionalism, and willingness to make adjustments based on my feedback. I’m extremely happy with the finished website and feel much more confident sending readers, publishers, and professional contacts to it. If you’re an author or creative professional who wants a beautiful, professional website without having to figure out every technical detail yourself, I highly recommend WordPress.com’s Express Website Design service.
Hi Cristina! We're so delighted to hear about your experience with the Express Website Design service and the team! It really means a lot to know the process felt less stressful. We also truly appreciate the time you took to share this thoughtful feedback. We wish you all the best with your writing, and we’re here if you ever need anything in the future!
I had a WordPress site. The keyword is HAD. Their customer service doesn't exist, and their AI assistant is a joke. I had to go through Paypal to get my money back, and then their site, Automattic asked me to resolve it with them. Hah! I couldn't access the web page that I paid for. Never again. I'm going back to Squarespace.
Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you went through, especially when trying to access your website and get support. We’d like the opportunity to make this right. We’ve reached out to request a few more details so we can investigate what happened, help resolve any remaining issues with your account, and make sure you receive any refund you’re entitled to. We understand why this experience left you disappointed, and we appreciate you giving us the chance to look into it. We hope to hear back from you soon so we can help.
For years I’ve been trying to get help from Wordpress with editing. I can’t insert a curser without saving the post, exiting and re-entering, and that’s for every single edit. Not just once. Trying to get help when hours, and sometimes days go past without a response is hopeless. This is a known problem their AI assistant tells me. I’ve received loads of comments from other users who have had the same experience.
Hi Chris, Thank you for taking the time to share this. We'd like to look into what's happening on your specific site rather than leaving you to keep working around it. We've sent you a request through Trustpilot for a bit more information about your account, so our team can dig into this directly. Thanks again for letting us know. We'd like the chance to sort this out with you. Best regards, The WordPress.com Team
Eze is great - Hands Down! He knows what he is doing - he is personable - professional and most importantly, knowledgeable. Great to work with. Nice work Eze - Nice work indeed!
Hi there! We truly appreciate you taking the time to share your feedback! We’re so glad to hear Eze made your experience such a positive one. We’ll pass along your kind words. Thanks again for taking the time to share this, and we appreciate your support!
I've loved wordpress since I found out it existed. I think its an amazing site that allows freedom to those of us who are willing to work at learning how to use it and stick with it. While there is a slight learning curve once you get it the user experience is amazing. They offer everything you could possibly need for your site and its all at incredibly reasonable pricing. I would never have been able tk build my own website without it
Hi Nicole! Thank you for such a thoughtful review! We’re so glad to hear WordPress has given you the freedom to build your own website. Learning something new can always take time, so it’s wonderful to know your hard work paid off! We really appreciate your support and wish you all the best as you continue growing your site!
WordPress still makes it relatively easy for a newbie to create websites and manage them. could be simpler and more intuitive, but still is the King! thanks
Hi Sumit, Thank you for taking the time to share your experience! We take feedback on ease of use seriously, so we appreciate you flagging where things could be more intuitive. We're always working to make the experience smoother for both new and long-time users. Best, The WordPress.com Team
Eze explained everything, gave me a clear summary, and outlined next steps. Then he wrote it all to me in an email. Very kind, understanding and helpful.
Hey Deborah, We appreciate the time you've taken to share your experience! We're glad Eze could walk you through everything clearly and follow up with a helpful summary. We'll pass your thanks along to him. Best, The WordPress.com Team
Zohair was incredibly helpful in getting my site up and running and more importantly under my control. Wordpress is easy to use and I'm very happy to use it for my site.
Hello there, Thank you so much for taking the time to share this. It means a lot to hear that Zohair helped you get your site up and running and fully under your control. We'll be sure to pass your kind words along to him. We're always here whenever you need a hand as your site grows. All the best, The WordPress.com Team
One star is too high We had a contract with them to host our site for £1385.07 per yr. It's a four year contract. Since them they have taken thousands of pounds out of our account without authorization. Only one payment has been refunded despite repeated requests. I'm now escalating it to our bank as fraud. Since this review they immediately contacted us via trustpilot, But no email, no follow up,The documents have been sent to barclays for fraus. never pay these people via card. they wil ltake money out of your account and not pay you back. We are a charity and lost £1000's to these guys. Still waiting for our money wordpress!!!!
Hi Farasat, We're sorry to hear about the experience you've described. Seeing unexpected charges on your account can definitely be concerning. Thank you for sharing your account information privately. We’ve now sent you a follow-up email so we can continue looking into the charges you’ve reported and assist you directly. Please check your inbox when you have a chance, and reply to that email so we can investigate this further. We appreciate your patience and look forward to helping you get some clarity on these charges. Your feedback is important to us, and we appreciate you taking the time to share it. Best regards, The WordPress.com Team
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