Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success. Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches. Why WordPress.com? Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more. Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees. Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime. Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically. Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection. Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access. 24/7 support: Round-the-clock assistance from the WordPress experts. Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the business, not verified by us.
Is WordPress.com legit?
WordPress.com (www.wordpress.com) has a 4.1 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-08.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the incredibly helpful staff and onboarding team who make building and editing websites much easier for absolute beginners. Many users find the professional design process smooth, expressing gratitude for the personalized guidance and great results delivered by the team.
Conversely, a small portion of people felt that the platform is overly complicated, messy, and extremely difficult to navigate for new users. Customers also noted deeply frustrating technical issues regarding unexpected website downtime, disappearing projects, and unresponsive customer service. Several reviewers mentioned wasting hours trying to fix broken pages and struggling with confusing layout editing tools.
Auto-generated from all reviews of this business. For reference only.
Eze made the onboarding process so easy for me. He answered all of my questions with patience and knowledge.
Reply from WordPress.com2026-07-30
Hello Debra,
Thank you so much for sharing this!
We're delighted to hear Eze made your onboarding experience such a smooth one. Patience and knowledge are exactly what we aim for when helping customers get started, so it's wonderful to know that came through.
We'll be sure to pass along your kind words to Eze.
Best,
The WordPress.com Team
THEY REMOVED LAYOUT GRID WHICH IS ESSENTIAL FOR MY LAYOUT! WHY IS IT REMOVED PLEASE GIVE IT BACK!!!!
Reply from WordPress.com2026-07-26
Hi there,
Thank you for taking the time to share your feedback. We understand it's a disruption when a block you've relied on in the past is no longer an option.
The Layout Grid block is no longer enabled by default on newly created sites because WordPress core blocks like the Columns block and Grid block now now offer similar grid layout options as part of WordPress core. However, existing sites that already had the Layout Grid block should not be affected, and should still work as before.
If you have an existing site where the Layout Grid block was previously available and is no longer appearing, we'd love to help look into that. Please reach out to us directly at https://wordpress.com/help/contact so we can review your specific site.
In the meantime, we'd recommend checking out the Columns block (https://wordpress.com/support/wordpress-editor/blocks/columns-block/) and the Grid block (https://wordpress.com/support/wordpress-editor/blocks/grid-block/) as alternatives for building grid layouts.
Best regards,
The WordPress.com Team
so absolutely disgustingly bad i cant believe
first of all ridiculous pricing because people associate them with wordpress.org
then when you actually want to use their wordpress and domain management, you can run into some loops as they just try to get more money out of you by upgrading
run from this service like the plague, there's far better priced and quality services than this
Reply from WordPress.com2026-07-22
Hi there,
Thank you for sharing your experience. We understand how frustrating it can be when pricing or the upgrade process doesn't feel straightforward, and your feedback is very important to us.
We'd love the chance to look into what happened with your domain management experience and see if there's anything we can help with. If you're open to it, please don't hesitate to reach out to us directly at https://wordpress.com/help/contact so we can take a closer look at your account.
Best regards,
The WordPress.com Team
K
Kate Gallagher · 1 review · Experienced 2026-07-20 ·
★★★★★
Nick was patient
Nick was patient, I was a bit demanding, probably, but it's important for me to set this site up.
He is a good teacher but I still have questions.
Reply from WordPress.com2026-07-30
Hi there Kate,
Thank you so much for taking the time to share your experience and for your patience through the process of setting up your site. It's completely understandable to want to get things right, and we're glad Nick could help guide you through it.
Since you mentioned you still have questions, please don't hesitate to reach out to us again if you haven't yet, and at https://wordpress.com/help/contact at your convenience. We're happy to keep helping until everything is sorted out.
Best,
The WordPress.com Team
B
Beth · 1 review · Experienced 2026-07-20 ·
★★★★★
Eze was so incredibly helpful
Eze was so incredibly helpful. He spent time with me until all my questions were answered and ensured everything was clear before getting off the call. He's been easy to contact and book in with, and great with follow up after. I have appreciated his time and support so much.
Reply from WordPress.com2026-07-22
Hi there!
What a wonderful review! We'll be sure to pass along your kind words to Eze. It's great to hear that he took the time to make sure all your questions were answered and stayed in touch with solid follow-up.
All the best,
The WordPress.com Team
C
Cissy · 9 reviews · Experienced 2026-07-20 ·
★★★★★
I dont like how they claim paid users…
I dont like how they claim paid users can get help 24’7 thats a lie. Then on top of that you cna pay for an entire year and be shut down two weeks later no notification email or information on how to fix it. VERY WEIRD! Terrible customer service.
Reply from WordPress.com2026-07-21
Hi Cissy,
Thank you for taking the time to leave us feedback about our support availability. We are staffed across multiple time zones to handle inquiries around the clock, and we are available to help via live chat and email, though we do experience times when our live chat support queues are momentarily full, such as during a backlog of requests. Still, we make a point to follow up with each request submitted!
You mentioned a site being shut down 2 weeks after launching. Could you share more details on the site you're referring to? Whether it's an issue with a plugin or a theme, we're here to investigate and resolve the issue. Please contact us from your dashboard following these steps so we can help further: https://wordpress.com/support/help-support-options/#how-to-contact-us.
Best regards,
The WordPress.com Team
J
Jeremy Nelissen · 1 review · Experienced 2026-06-15 ·
★★★★★
Site building is easy
At first, I was a little intimidated from all of the possibilities but, with the help of the intuitive AI content editing has been a breeze.
Reply from WordPress.com2026-07-17
Hi there,
Thank you so much for taking the time to leave such a kind review! We're really glad to hear that WordPress.com has been easy and intuitive for you - that's exactly the experience we aim to create.
It's great to know you're enjoying the AI assistant too. We're always working to make building a website as seamless as possible, and feedback like yours means a lot to us.
We wish you all the best with your site!
Warm regards,
The WordPress.com Team
s
smoakes · 29 reviews · Experienced 2026-07-16 ·
★★★★★
Wordpress bugs
I’ve been working on my website with WordPress for about a month on a paid plan, and I’ve experienced a series of ongoing issues.
These have ranged from my nav bar repeatedly reverting to an old, not-working version, to my social accounts still not connecting properly. Yesterday, I logged in to check something and found that, on some pages, all the images were running together and the paragraph spacing had disappeared. I hadn’t made any changes to the site that day.
When I contacted support, the response was that I was using the wrong browser, followed by the suggestion that I had accidentally caused the issue myself. This has become a pattern. Each time I report a problem, the assumption is user error. After a lot of back and forth, sometimes over several days, WordPress confirms that the issue is a bug on their side.
This experience is more difficult because you are not dealing with one support adviser. That might change mid-conversation, so you have to keep explaining the problem.
I’m posting this review because, given the number of bugs I’ve experienced, I feel there may be something wrong with my account. I’m not looking for another round of troubleshooting. I would like someone to take an overview of my account, the backend and the pages, and investigate whether there is an underlying issue.
WordPress have offered me a refund, and that might be the best option. But after spending days of my life trying to get the site right, I would rather the glitches were identified and fixed.
Can someone please take a proper look through my account?
EDIT. Thanks for getting back to me: that username is ponylouder
Reply from WordPress.com2026-07-16
Thanks so much for the username.
What I'm going to do right now is email you from the account email so we can connect and start resolving this.
You should get that in the next 15 minutes or so, but if you don't, feel free to update us here, and we can find out why the message doesn't get through.
The WordPress.com Team.
Hello there,
Firstly, we're really sorry to hear about this experience you have had. It's not at all what we plan to deliver, and so we want to investigate and also check your account for you too.
I couldn't see in your message which site we need to look at or which account it's for. If you can share a username (please don't share a password), we can find your email and message you to get the private details needed to look into this and resolve it.
Looking forward to your message so we can get this resolved for you.
The WordPress.com Team.
I was very impressed with Wordpress hosting site migration and support. Top notch associates help online after migration and scheduled introduction to Wordpress.com. Overall I’d highly recommend for an affordable website and support. It took the stress out of my move for a non-profit site to a helpful affordable option. Dallas was amazingly knowledgeable and helpful!
Reply from WordPress.com2026-07-15
Hi Marielena,
Thank you so much for sharing your experience with us! It's wonderful to hear that your migration went smoothly and that the process took some of the stress out of moving your non-profit's site.
We'll be sure to pass along your kind words about Dallas. Feedback like yours truly makes our day.
We're glad to have you with us, and if you ever need anything, don't hesitate to reach out.
Best regards,
The WordPress.com Team
C
Carol Putt-Ayers · 1 review · Experienced 2026-07-13 ·
★★★★★
Zek was very knowledgeable and patient…
Zek was very knowledgeable and patient with me. I was a slow learner but he guided me through pages and converting a word document to a PDF so I could post on my web site. For that help, I am very grateful.
Reply from WordPress.com2026-07-16
Hi Carol,
Thank you for the wonderful feedback! We're so glad you were able to get your content posted to your site successfully!
Best regards,
The WordPress.com Team
M
Madison · 1 review · Experienced 2026-07-16 ·
★★★★★
Nice
Nice. bust still now some issue . i hobe solve it as soon as possible
Reply from WordPress.com2026-07-16
Hi Madison,
Thank you for the feedback! We're sorry to hear there are still some outstanding issues, and we'd love to help get them sorted out. We've reached out via Trustpilot to gather more details so we can follow up with you by email and work toward a resolution.
Best regards,
The WordPress.com Team
Learning about a new website has been challenging for me and I haven't practiced enough between onboarding calls. However nothing has been too much trouble to go over several times and Nick at WordPress has always been patient and positive however much I have dragged my feet. With his help I will get there!
Reply from WordPress.com2026-07-14
Hi there,
Thank you for sharing your experience with us! Building a website is no small feat, and it's perfectly fine to take things at your own pace. We're glad that Nick has been able to support you through it all with patience and positivity.
We're confident you'll get there, and we're here whenever you need a hand along the way.
Best regards,
The WordPress.com Team
Working with WordPress support is always a great experience. They helped me solve the one problem about turning on Help. Turns out it was fairly simple and a little change to the interface. As far as trying to help me with the review page, we didn’t get very far. I didn’t really draw a conclusion just gave me some ideas which is good. I’m in advanced computer person anyway.
I’d do it again
Reply from WordPress.com2026-07-14
Hi Steve,
Thank you for sharing your experience! We're glad our team was able to help get things sorted, and it's great to hear you came away with some useful ideas to explore.
Best regards,
The WordPress.com Team
Support for my website from Wordpress
I strongly recommend contacting Wordpress support for both onboarding for a new website along plus a follow- up to enhance your site. My questions were answered precisely with a simple step by step instructions plus great suggestions to make our site easier for visitors looking for information about our nonprofit. A follow-up email was sent that reviewed each step simplifying the entire process. Thank you!
WordPress makes it easy to create professional websites that function well.
Reply from WordPress.com2026-07-09
Hi Rachel,
Thank you for the kind words! We're glad WordPress.com has made building your site a smooth and enjoyable experience.
Best regards,
The WordPress.com Team
A
Ashlee Washington · 2 reviews · Experienced 2025-11-07 ·
★★★★★
Website building made easy!
With guidance the platform is easy to use and has many benefits and capabilities.
Reply from WordPress.com2026-07-09
Hi Ashlee,
Thank you for the kind words! We're glad that with our available resources, you were able to make the most of our platform!
Best regards,
The WordPress.com Team
Dallas listened to my request and set at once to work. At the end of the time, he'd actually accomplished more than I could imagine. His expertise demonstrated itself, providing a quick, efficient page for my requests.
Thanks, Dallas. We will work together again, soon.
Barbara Kingsley
Reply from WordPress.com2026-07-08
Hi Barbara! Thank you for sharing this feedback! We're so glad Dallas was able to help!
The WordPress.com Team
I’ve been blogging on WordPress now for about seven years. The site has its ups and downs and definitely things that could probably be improved but overall it’s a pretty reliable site and if you have any issues, there is actually a human being that helps you in their customer service.
Reply from WordPress.com2026-07-06
Hi there,
Thank you for sharing your experience after seven years of blogging with us — that kind of loyalty really means a lot! We're glad to hear you've found us to be reliable and that our support team has been helpful when you've needed us.
We also appreciate the honest note that there's room for improvement. Feedback like yours helps us keep getting better.
Happy blogging, and don't hesitate to reach out if you ever need anything!
Best regards,
The WordPress.com Team
R
Rockia · 2 reviews · Experienced 2026-06-25 ·
★★★★★
Working with the wordpress.com express website design team
Working with the wordPress.com express website design team has been a genuinely enjoyable experience.
From the very beginning, the team took the time to understand not only what I wanted the website to look like, but what Greenwayofliving represents as a long-term cultural and editorial platform. Throughout the project they were responsive, patient, thoughtful, and incredibly collaborative.
Every question was answered with care, and every stage of the process felt like a partnership rather than a simple service. Their willingness to listen and refine ideas helped transform an initial concept into a website that truly reflects the spirit of the project.
As someone building a platform designed to grow over many years, having a team that values quality, communication, and attention to detail made all the difference.
I would happily recommend the WordPress.com express website design service to anyone looking for a professional, supportive, and genuinely collaborative experience.
Thank you to the entire team for helping bring Greenwayofliving to life.
Reply from WordPress.com2026-07-05
Hi there Rockia,
Thank you so much for sharing your experience with the WordPress.com Express Website Design team! It's wonderful to hear that the team has been able to work closely with you to listen, and refine the idea for your platform. And we truly appreciate the recommendation!
We wish you all the best as you continue to grow your platform.
Take care,
The WordPress.com Team
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