Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success. Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches. Why WordPress.com? Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more. Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees. Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime. Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically. Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection. Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access. 24/7 support: Round-the-clock assistance from the WordPress experts. Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the business, not verified by us.
Is WordPress.com legit?
WordPress.com (www.wordpress.com) has a 4.1 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-08.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the incredibly helpful staff and onboarding team who make building and editing websites much easier for absolute beginners. Many users find the professional design process smooth, expressing gratitude for the personalized guidance and great results delivered by the team.
Conversely, a small portion of people felt that the platform is overly complicated, messy, and extremely difficult to navigate for new users. Customers also noted deeply frustrating technical issues regarding unexpected website downtime, disappearing projects, and unresponsive customer service. Several reviewers mentioned wasting hours trying to fix broken pages and struggling with confusing layout editing tools.
Auto-generated from all reviews of this business. For reference only.
Terrible platform! Stole money from me and can't get a refund because you need to be a paying customer to get real support, absolute scammers!
Reply from WordPress.com2026-01-20
Hi Alex,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must feel. We’re happy to take a look at your case and see what happened. We’ve requested more details (such as your email address) so we can contact you via email and review this with you.
Best regards,
The WordPress.com Team
To everyone out there who wants to get their business on the internet, it is now possible thanks to WordPress. I started a company (piq2.co.za) on WordPress which specializes in getting your business online, which would not be possible without WordPress. WordPress made this so simple. They helped us get our customer portal, and even a team portal of the ground so we can do the same for you. 5 stars.
Reply from WordPress.com2026-01-19
Hi there
Thanks so much for sharing this — we really appreciate it! It’s great to hear how WordPress helped you launch piq2.co.za and build both a customer portal and a team portal with ease. Stories like yours show what’s possible when the right tools are in place. We’re glad WordPress.com could support your journey and help you do the same for your own clients.
Warm regards
The WordPress.com Team
The system is working well and the support we received was invaluable - being new to this kind of service.
Reply from WordPress.com2026-01-19
Hi there
Thank you for sharing your experience! It’s great to hear that everything is running smoothly and that our team could help make the process easier as you got set up. We’re always here if you need guidance or have questions in the future.
Kind regards
The WordPress.com Team
Pick a page and edit it. No fluff. The bigger changes can be clunky when organizing blocks on a page.
Reply from WordPress.com2026-01-14
Hi there
Thank you for your feedback! The block editor gives you a lot of control, and when you’re making larger layout changes, using the List View can really help streamline organising and moving blocks. All the best!
The WordPress.com Team
Hi Terry,
Thank you for your feedback. We’re glad to hear our platform is working well for you.
We appreciate you choosing WordPress.com!
Best regards,
The WordPress.com Team
WP was always writer-friendly, started as a blog site but has added features over the years. I used it a long time for a popular newspaper column I did and updating content was by far the easiest of any of the platforms I was familiar with. I've used it since 2010 and am still active.
Reply from WordPress.com2026-01-13
Hi Richard,
Thank you for your feedback. We’re glad to hear WordPress.com has continued to work well for your needs. We really appreciate you being with us since 2010!
Best regards,
The WordPress.com Team
Claims free. Charges 6X as much as competition. The site builders outdated. They make you think with such limited options and a horrible interface these are just problems you deal with for free. After putting in 11 hours building my site they popped up a plan starting at 18.99 a month. The competition is better in every way. 1/6 the price and strait forward.
This is classic dark-pattern marketing with ambiguous wording to mislead and misinform.
Think twice before giving them your money.
Reply from WordPress.com2026-01-11
Hi Jake,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you sharing your concerns.
It is possible to create and keep a free site on WordPress.com. That said, some features and tools are part of our paid hosting plans. We outline what’s included with free sites and each paid plan here: https://wordpress.com/support/plan-features/
Regarding pricing, we offer multiple plans with monthly and annual payment options, and costs vary based on the features you choose. We’ve requested more details so our team can follow up and see how we can help clarify your options or address any issues you ran into.
Best regards,
The WordPress.com Team
I have been using WordPress for a few years now and love this format. Mainly used to blog and track our travels and my friends and family love to follow along. I would like to know how do I print out a copy of my blogs? Can't seem to figure that out.
Great customer experience!!!!!
Reply from WordPress.com2026-01-11
Thanks so much for the kind words — we’re really glad to hear you’ve been enjoying WordPress for sharing your travels!
WordPress.com doesn't have a built-in print feature, but there are a couple of good options for getting printed copies of your blog.
The easiest approach is using "blog-to-book" services that can import your WordPress.com content and create a printed book. Services like BlogBooker and PixxiBook specialize in turning blogs into physical books.
Alternatively, you could export your content and then format it for printing using a word processor. First, export your content from Tools → Export in your dashboard - this gives you an XML file. Then import that file into a word processor like Microsoft Word (it can handle WordPress exports). Once imported, you'll need to clean up the formatting since WordPress content doesn't always transfer perfectly. Remove any unwanted HTML code, adjust fonts and spacing, add page breaks between posts, and create a table of contents if you want one.
All the best
The WordPress.com Team
I had another virtual meeting with Nick, WP Happiness Engineer. Nick is available and knowledgable. He listens, then makes recommendations. And true to his promise, always sends detailed instructions with screenshots on the how-to’s of tweaking my website. I highly recommend Nick to anyone needing WP assistance.
Reply from WordPress.com2026-01-11
Thanks for sharing this — we really appreciate you taking the time to leave such thoughtful feedback. It’s great to hear Nick has been so helpful and that the follow-up guidance has made it easier to make changes with confidence.
We’ll be sure to pass this along to him.
The WordPress.com Team
What attracted me to Wordpress was its free subdomain name (yourdomain.wordpress.com). While I did successfully create a rough website with Wordpress, its usability and functionality is incredibly difficult even for someone like myself who has two other websites with a different web client.
Ultimately, I believe what intimidates people about websites is that they seem technologically complicated. Having successfully built other websites using other web platforms, I have witnessed how these platforms take the complication of websites and shave it down to bite size pieces a typical person could easily digest. As a former user, I do not believe Wordpress provides that platform for that typical person.
Reply from WordPress.com2026-01-04
Hi there,
We sincerely appreciate your honest feedback!
Your comments are valuable and help us better understand where expectations and experiences may not align. We truly appreciate you sharing your perspective, and we’ll make sure this feedback is shared with the appropriate teams for consideration.
If you ever consider WordPress again, we're here to help. Please feel free to reach out to us. We'll be here every step of the way.
Thank you again for your honesty and for giving WordPress.com a try!
Best regards,
The WordPress.com Team
Easy to use especially with the help of WordPress AI and the help of their Happiness Engineer, Nick. NO need for a third party builder, their inhouse platform Gutenberg was more than enough. I received plenty of compliments as a first time web designer of the website.
Reply from WordPress.com2025-12-30
Hi Kenneth,
Thank you for the wonderful feedback! We are thrilled to hear that you found the platform easy to use and that Nick was able to assist you along the way. Congratulations on your website and the compliments you’ve received—it sounds like a great success!
Best regards,
The WordPress.com Team
This is one of the most difficult sites on which to create a website. Even the AI, when it was available, could not navigate me through the complex maze of this website platform. Admittedly, I am not a pro by any means, but I AM able to use another platform with much greater ease. Wordpress.com was so bad, I just canceled the account and took the loss (for a year's worth of payments). And for me to give up 10 out of 12 months of the prepaid account that's pretty bad. Save your money and find a simpler platform.
Reply from WordPress.com2025-12-30
Hi there,
I'm really sorry to hear that your experience with WordPress.com was so frustrating — that’s definitely not what we want for anyone using our platform. We understand that ease of use is important, especially if you're not a web pro, and it’s clear we missed the mark for you.
If you ever decide to give WordPress.com another try, we’d be more than happy to help. We can even re-add the remaining time from your original plan back to your account. Our plans include support, so we’re here to walk you through anything — whether it's answering questions, sending you step-by-step guides, or helping you set things up.
Thanks again for your feedback — it helps us improve.
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