Powering everything from personal blogs to billion-dollar company websites, WordPress.com is the all-in-one platform designed for success. Where others cut corners with off-the-shelf solutions, we're built from the code to the metal to make WordPress sing — with 20+ years of expertise behind us. We offer lightning-fast, fully managed hosting, so you can focus on your business, not technical headaches. Why WordPress.com? Endless possibilities: Whatever you’re building, we’ve got you covered — from personal blogs to online stores, portfolios to professional service sites, and more. Unmetered traffic: No bandwidth limits or visitor caps, so your success never comes with surprise overage fees. Built for WordPress from the ground up: Custom 28+ location CDN, burst scaling, automated data center failover, and 99.999% uptime. Fully managed hosting: No technical skills necessary — we handle hosting, security updates, daily backups, and maintenance automatically. Unbeatable security: Sleep easy with 24/7 security monitoring, malware scanning and removal, DDoS and WAF protection. Developer-friendly tools: Staging sites, GitHub deployment, SFTP/SSH, WP-CLI, and direct wp-admin access. 24/7 support: Round-the-clock assistance from the WordPress experts. Whatever you’re building, with WordPress.com you get everything you'll ever need to build and grow your site — all in one place.
Written by the business, not verified by us.WordPress.com (www.wordpress.com) has a 4.1 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-08.
Most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the incredibly helpful staff and onboarding team who make building and editing websites much easier for absolute beginners. Many users find the professional design process smooth, expressing gratitude for the personalized guidance and great results delivered by the team. Conversely, a small portion of people felt that the platform is overly complicated, messy, and extremely difficult to navigate for new users. Customers also noted deeply frustrating technical issues regarding unexpected website downtime, disappearing projects, and unresponsive customer service. Several reviewers mentioned wasting hours trying to fix broken pages and struggling with confusing layout editing tools.
Auto-generated from all reviews of this business. For reference only.WordPress did such a wonderful job creating my website. It looks amazing and I would highly recommend working with them.
Hi there Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your website and that it looks exactly how you envisioned. It was a pleasure working with you, and we truly appreciate the recommendation. Kind regards The WordPress.com Team
I’ve had a very positive experience with the Wordpress team! They were helpful, responsive and prompt! I appreciated their help!
Hi there Thank you so much for your kind words — we truly appreciate you taking the time to share this. We’re really glad to hear you had a positive experience and felt supported by the team. We’re always here to help. Kind regards The WordPress.com Team
I had an outstanding experience with the WordPress Website Builder team. They built my website in less than four days, and the final result truly exceeded my expectations. From start to finish, the process was smooth, professional, and efficient. They listened to what I wanted, added their expertise, and delivered a website that looks amazing and functions perfectly. I’m extremely pleased with the quality of their work and their quick turnaround time. I would absolutely recommend them to any business owner looking for a professional, high-quality website built by a team that delivers on their promises.
Hi there We’re absolutely thrilled to hear that you had such a positive experience with the WordPress Website Builder team. Delivering a smooth, professional process — and a website that truly exceeds expectations — is exactly what we strive for, so your feedback means a great deal to us. It was a pleasure bringing your vision to life, and we’re especially glad you’re happy with both the quality and the turnaround time. If you ever need updates, enhancements, or support as your business grows, we’re always here to help. Wishing you every success with your new website! Kind regards The WordPress.com Team
I find it easy to edit the content of my website! I am learning how to use more features and love the end product! My website is getting better by the day!
Hi there Thank you so much for the feedback! We’re thrilled to hear that you’re finding editing easier and that you’re enjoying exploring new features. It’s fantastic to know your website is improving day by day — that’s exactly what we love to see. Keep experimenting and building — you’re doing great! Kind regards The WordPress.com Team
The people made the experience great. They are the design team that builds beautiful Websites. But they are more than technical engineers; they are listeners genuinely interested in finding solutions for clients who are technically challenged. When they designed and rebuilt my website they didn't lose my voice. They designed each page of the site on a clean, easy-to-read canvas. Working with this WordPress Web Design Team was a pleasure. Four Words for the WordPress Design Team: Thanks and well done!
Hi there Thank you for such a generous message — it truly means a lot to our entire team. We’re especially pleased that the collaboration felt supportive and that the final result still reflects your personality and vision. Warm regards The WordPress.com Team
The boys from WordPress have helped me set up the site with a very good design from which I could take over. It was amazing, you can trust them to help you get started.
Hi there Thank you so much for your kind feedback — we truly appreciate it. It’s great to hear that you felt supported throughout the setup process and that you’re now confidently managing your site. Wishing you every success as you continue building and growing it! Kind regards The WordPress.com Team
So easy it is to build a webpage today and then WP makes it complicated and illogically to make simple changes. Unfortunately our developer chose that platform.
Hi there I’m sorry to hear it’s been a frustrating experience, especially when you just want to make a few simple changes quickly. WordPress is a very powerful platform, which means there can be a learning curve at first. To help with that, we have a range of step-by-step resources designed specifically for non-developers, including short guides, videos, and self-paced courses that walk through common tasks and changes: https://wordpress.com/support/ And of course, if you ever get stuck, we’re here to help guide you through it. Kind regards The WordPress.com Team
I was struggling to complete building my website. Wordpress volunteered to complete it for me in 4 days. It turned out great and “impressive.” It is wonderful and I am so pleased.
Hi there Thanks so much for taking the time to share this. We’re really glad to hear that the experience was a positive one and that you’re happy with how your site turned out. It’s always great to know the end result met your expectations and that the service helped you move forward with confidence. Warm regards The WordPress.com Team
Most of the time, the use of the WP tools is intuitive. But when it gets a bit confusing I click on the ? sign for help and that always helps.
Hi Edwin, Thank you for sharing your experience with us! We're glad the tools feel intuitive and that the help resources are there when you need them. Happy creating! The WordPress.com Team
I want to give an applause and credit for WordPress account service and their people. They are truly there for customer. Many online services lack of this kind of immediate response and action. Professional, no-nonsense and overall performance: No-lip, get things done, fast response and immediately understanding my problem. Enough said, I know it might not work for everybody, but the attitude is there, always.
Hi there Thank you so much for taking the time to share this — it truly means a lot to us. We’re really glad to hear that our team could step in quickly, understand the issue, and get things sorted without any fuss. That’s exactly the experience we aim to provide. We’re always here if you need anything further. Kind regards The WordPress.com Team
I was having trouble logging into our site and a bunch of pages were broken. I was thinking there was a major issue. I am so little of a tech person that I didn't even know how to describe the issue. This "Happiness Engineer" logs on and fixes the first issue in like two minutes, something with "Jetpack." Then I lamely describe the second issue and he fixed it in two more minutes -- "redirects," apparently. Can't believe he could diagnose those issues so fast, let alone fix them.
Hi there Thanks so much for sharing this — we’re really glad we could help. I’m happy our Happiness Engineer was able to quickly pinpoint the issues and get everything back on track for you. We’ll be here if you need anything else, and we’re always glad to take the stress out of moments like this. Warm regards The WordPress.com Team
My WordPress, my app. Guess what, I made a mistake by paying for a wrong plan 300$ instead of 30$. But look, I was all worried to lose this money, but I was surprised to find that they can refund as long as you register your complaint within 14hrs. And finally, a reverse was made in 7working days. Thank you, I truly recommend WordPress Mr surprise Uganda
Thanks so much for sharing this, and we’re really glad everything worked out. Mistakes can happen, and it’s great to hear the situation was resolved smoothly and within a reasonable timeframe. We appreciate the recommendation and are happy to have you with us. Anyone can checkout our refund policy here: https://wordpress.com/support/refunds/. All the best The WordPress.com Team
I’m just getting started on my website. I have used Wordpress for websites! Wordpress is one of best websites!
Hi there Thank you for the feedback and for the vote of confidence. It’s great to hear you’re beginning a new site, and we’re glad to be part of it. If you need help at any stage, we’re always here to assist. Kind regards The WordPress.com Team
The site is easily navigated and the tools are more than I expected as far as building my site and getting help for any questions.
Hi there We really appreciate you taking a moment to leave this note. It’s encouraging to know that setting things up has felt straightforward and that the resources available have supported you when questions came up. If there’s anything else you’d like help with as you continue, just let us know. Warm regards The WordPress.com Team
WP engineer showed focus on my issue - I could tell that they ask questions of my particular interest and patiently give solutions to what aggravated me, in my work.
Hi there, Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that our support team was able to help you and that you felt heard throughout the process. Feedback like yours truly makes our day. If you ever need assistance in the future, we'll be here to help!
My guess was wrong initially . But its not simple domain providers like others. Wordpress is so powerful. That you can make it whatever you want. its 100% amazing. I thank wordpress to help my ideas & Plans.
Hi Prem, Thanks so much for your kind feedback! We're happy to know that our platform could leave such a good impression on you. We wish you continued success with your endeavors and managing your website, and please feel free to reach out anytime if you need help from our support team. Best regards, The WordPress.com Team
Easy to use. Have been blogging for 5 years with WordPress. They provide most everything I need. I can post daily, weekly or whenever. It is totally up to me.
Hi there That’s wonderful to hear! It’s great that you’ve found WordPress easy to use and flexible for your blogging schedule. We love that it gives you the freedom to share on your own terms. Thanks for being part of our community for the past five years! Kind regards The WordPress.com Team
Nick was incredibly knowledgeable, patient and easy to understand. His follow up videos were very helpful and made it easy for me to work on my website on my own schedule. I am closer to launching my website which has been langusing for months, thanks to Nick! Given my Blog is about my grief, I really appreciated Nick's compassion and thoughtfulness throughout our session.
Hi there That’s such wonderful feedback — thank you for sharing your experience! It’s great to hear that Nick’s guidance and follow-up videos gave you the clarity and confidence to move forward with your site. Wishing you all the best as you get ready to launch your blog. Kind regards The WordPress.com Team
BEWARE - wordpress literally behaves like some kind of cheap, street MAFIA! Even though I supposedly have the right to a FREE VERSION of the website, when my "Premium Plan" expires, in PRACTICE it is completely different/contra = they did something that made it IMPOSSIBLE to visit my website, primarily because the browser does not want to open it for SECURITY REASONS: the Browser claim that "it is dangerous to open my website on wordpress, because there is a risk of THEFT of credit cards, passwords". I also have a screenshot of all that, if you need proof. I haven't even mentioned the other negatives yet: - the actions are terribly complicated. - they are indescribably boring with a 'reminder' that I have to pay up soon (Premium). -at least 2-3 times a DAY they sent me warnings that "I have to top up soon", and so every month before the expiration date. Well, just because of so much spamming I'm leaving you! And where are these strange and suspicious (hidden blackmail??) actions with my site JUST BECAUSE I DID NOT CONTINUE paying for the 'Premium Plan'.
Thank you for taking the time to share your experience, and we’re sorry for the frustration this caused you. When a paid plan expires, and a custom domain is involved, the site address will change from your custom domain (e.g., yourdomain.com) back to the free address (e.g., yoursite.wordpress.com) or redirect accordingly—some browsers may flag that change and show a security warning. Those warnings are generated by the browser, not by WordPress.com, but we’re happy to investigate your specific site if you contact us via the Help Center while logged in to your account. We also hear you on the plan reminder emails—if you’re choosing not to renew and want the plan to expire, those reminders can be safely ignored. - The WordPress.com Team
My company deals with management consulting, and within that, we provide content services for websites. We managed to migrate the content of our WordPress sites but it was with some difficulty.
Hi there We appreciate the feedback. It sounds like the move was ultimately successful, but not without a few hurdles along the way. We’re really glad to have you on board, and please know that our support team is always available to help if you run into questions or need guidance along the way. Warm regards The WordPress.com Team
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