payment portal hang causes double billing that's non-refundable
Due to website hanging during payment process of online registering my new home broadband account, I did billing twice for the 1 service needed, and they so far refused to refund me the amount for the second account despite no service done for the 2nd billing, no appointments fixed and no work was done or needed. Obviously! I only need 1 broadband account, not 2! I highlight to the first staff who called, but now realise it's nobody's problem! No accountability at all just email me saying no refund. Did not right the wrong. Not sure how many people have this same problem happen to them. No refund for something I never intended to have. At least someone should call and verify if I need 2 or just 1 and refund the amount that's a mishap. It's definitely a policy that takes out on the buyer and benefits the company only. I understand if I booked and someone came down, it would be service rendered. But I was surprised and already said there's no need for the extra service when the work was done. Very Dissapointed...