Exceptional Service from Trevor Barham…
Exceptional Service from Trevor Barham at LensCrafters RSM I recently had the pleasure of working with Trevor Barham, an Assistant Manager at the LensCrafters in Rancho Santa Margarita (30505A Avenida de Las Flores). Trevor exemplifies what customer service should be: attentive, honest, and completely pressure-free. From my first visit, Trevor took genuine time to understand my needs. With a high prescription requiring progressive lenses, I needed expert guidance, and Trevor delivered. He clearly explained my best options and, most importantly, told me which frames wouldn't work well—even when it meant steering me away from certain products. He honestly told me that the rimless glasses they carried would not accommodate my prescription; this was refreshing in a retail environment where pushing sales is often the norm. When I purchased glasses based on his recommendations, I felt confident in my decision. The lenses were perfect, exactly as Trevor had promised. However, after wearing them over the weekend, I realized the frames (now with my lenses in them) were heavier than I preferred and not quite the look I wanted. My wife was lukewarm about the style as well. When I returned to the store, Trevor's response was exemplary. He listened to my concerns, respected my decision to return them, and respected my choice to explore rimless options elsewhere—despite knowing he'd lose the sale. There was zero pressure, no last-minute deals, no attempts to change my mind. His integrity and customer-first approach earned my trust completely. In fact, I will like return to Trevor for a second set of lenses on my current frames once I secure my replacement glasses. Unfortunately, this positive experience was nearly undermined when the store manager interjected during my return. She attempted to convince me to keep the glasses I was returning, which felt like a demonstration to Trevor on how to "save" a sale. This approach completely contradicted Trevor's respectful, no-pressure method and left a sour taste. Trevor Barham is an asset to LensCrafters. His approach builds lasting customer relationships based on trust and respect—far more valuable than any single sale. I'll be back specifically because of him.