Bought one cross body bag
Bought one cross body bag, turns out that the strap measurements noted are wrong and it’s not suitable to anyone over a size UK 8. Sent back and ordered an alternative, which arrived and was OK. Then came the problem. I returned the initial bag on 20/1/25, with the Royal Mail tracking showing that it was received by Aspinal on 21/1/25. Until now (4/2/25) , no refund has been received. I emailed a query and I keep getting bot style responses saying they’ve received my return and to allow 10 business days for a refund. Well it’s been over ten business days and I’ve just received another bot email telling me they’ve received my return and to allow ten business days. From other reviews, I see that this is a problem with this company, which is entirely disappointing given that they’re meant to be an established and decent brand. I returned some clothes to another company on the same day as I sent this parcel, and that company refunded me within two days of receipt! Unacceptable customer service.