Tango has one of the worst customer…
Tango has one of the worst customer services I have ever dealt with. I work for a company that uses Awardco to provide employees with points that they can exchange for gift cards, etc. I used my points to purchase a $165.00 gift card for Amazon which was issued through their third party vendor, Tango. When I entered the card number and claim code at Amazon, I got an error that said card had been deactivated for suspicion of fraud. I reached out to Tango and was given a GCID number for proof of purchase and told that this is all I need to provide to Amazon and they will help. I have been speaking with Amazon for almost 2 months now trying to get someone to help me. I reached out to Tango again who says it is out of their hands. What do you mean it is out of your hands? I even asked for a receipt or order number and they cannot provide this. Amazon says there is nothing they can do as their is no order number or receipt of purchase. Tango then stopped responded to my emails when I started sending them the screenshots of what Amazon is telling me about the gift card. Amazon is saying that Tango is responsible for helping me and they cannot do anything without proof of the purchase. I had to get my employer involved, which was embarrassing. It has been over two months and I still have not been able to use the points that I earned. Tango finally responded again (after I got Awardco and employer involved) with the same email of telling me to speak with Amazon customer service. I feel like I am in a hamster wheel and no one is listening to me. It has been since October and I still have no resolution. I have since advised every coworker I can reach to not purchase the gift cards from Tango with their hard earned awardco points. I have been vocal with human resources about the poor support I have received. It is just crazy to me that I literally did nothing wrong. I received the award email and unquiet the information in Amazon. That is the extent of what I was able to do before being told the card was deactivated. I truly hope that the word will get around and our Awardco and employer platform will cut ties with Tango gift cards.