So Disappointed
Now I feel threatened. The email I received this morning from Ms. Chen from FSJ shoes: ‘Changing the size requires remaking the shoes, hence the delay. Please delete your comment, and we will cancel your order and apply for a refund.’ Sincerely Cara Chen FSJ Support Team’ ‘Please delete your comment, and we will cancel your order and apply for a refund’ was in bold lettering. My review contains only facts about my experience. I was not told these shoes are being ‘handmade to order’. Had I known, I would not have changed the size, since my daughter’s size is between sizes 3 and 4, and we are on a time constraint (prom). Additionally, the FSJ size guide does not open to include the directions, and diagram, for how FSJ measures the foot. You have to scroll down to the bottom. I had no reason to scroll down, as my daughter wears the smallest sizes (listed at the top). It is unethical to suggest I remove my review in order to receive my refund. So Disappointed. I ordered size 4 on April 1st for my daughter’s prom April 25th. I would have ordered earlier, but I had never heard of the company, nor come across it online before. I was truly very excited - it’s so hard to find ‘women’ shoes in her foot size. After the 3 business days, the order had not yet shipped. I contacted the company and asked if it would be shipped soon because my daughter is ‘in between size 3 and 4’ based on their sizing chart and I was unsure as to whether I’d need to (hopefully have time to) return size 4 and purchase size 3. The representative was prompt, provided a diagram of how to measure for ‘heel to toe’, and told me not to order two different sizes. Based on the diagram, I had not measured correctly and likely my daughter is a size 3 in their shoes. I was very appreciative. I later realized this diagram is on their ‘sizing guide’, but you have to scroll all the way down to get to it (my child is in the smallest size, so I had no need to scroll down). It was April 7th (same day I received the email response from the FSJ representative) when I confirmed to her the change to size 3. April 10th I emailed, again, asking if the shoes would ship soon (I did not expect incurring an entire new 3 day ‘processing’ time just for changing size). I am notified on April 11th the shoe is ‘handmade to order’ and she can try to ‘expedite’ the making of the shoe. This is very frustrating because, one, nowhere on the site does it say the ‘as is’ shoes are ‘handmade to order’ (the customized ones clearly are), two, the 3 day processing time is complete for the size 3 shoes so I don’t understand why there is a need to ‘expedite’, three, had I known the shoes are ‘handmade to order’ I would have kept the size 4 shoes (the difference in the size 3 and 4 is not that large, and her feet are a little on the ‘wide’ side). She now says to ensure I get the shoes on time I need to pay $30 expedited shipping. I refuse to do that. I could BARELY validate paying $120 for prom shoes to begin with. So, long story short, scroll all the way down on the sizing guide to get a diagram of how to measure for the fit of your FSJ shoe, and ‘processing time’ = hand making the shoe to order, so do not expect it to be only 3 business days, in addition to the up to 12 day shipping time.