Do not buy a Protection Plan from this company.
I purchased the One Year Eyewear Protection Plan at the LensCrafters located at 6 March Avenue in Manchester, NH. The plan clearly covers replacement of frames and lenses due to normal wear and tear. When I attempted to use the plan, the store refused to honor it. There was no damage, no misuse, and no prescription change. This was a straightforward, contract‑covered replacement. I provided the written plan, receipt, and all documentation. The store still declined to process the claim and offered no meaningful assistance. Because the refusal contradicted the written terms of the plan, I filed a formal complaint with the Better Business Bureau. I also contacted the New Hampshire Insurance Department, which reviewed the situation and noted the conflicting information provided by LensCrafters and their protection‑plan administrator. Despite all of this, the store has continued to provide only generic, automated responses rather than addressing the facts or honoring the plan they sold me. A protection plan is only valuable if the company stands behind it. In this case, LensCrafters did not.