From Skeptical to 5 Stars!
I was 2 days shy of the 5 week delivery window and had not received my stepper or an update on the product. I had trouble reaching anyone on the customer service number as well. So, I posted a review with my concerns and emailed the company. They quickly responded to my email and let me know that they were short-staffed and running behind on their fullfillment window, but that all was good and I should receive the product as promised, though it would take a bit longer than promised. They even offered some compensation for the delay. The stepper arrived a few days ago on Feb 18th. Since I was off work today, I got it out of the package and gave it a whirl. It is just as advertised and a beautiful little unit! Follow-up and customer service via email from LHanel was outstanding too!