URVL is a joke company
URVL is the worst company I have ever done business with. Sales teams are deceptive, using tactics that omit information and “bait and switch” customers. My sales rep was Angel, I believe working out of headquarters office in Waukesha. Expect to pay all the additional fees in the small print of the contract. Once you are locked in to a contract, they squeeze you for every cent they can get. I was quoted appx $9k for a move from WI to OR. Was told they “always overestimate item and load size to ensure enough room on the truck”. I paid $1800 extra for guaranteed delivery date so I would have time to unpack before starting my job. They happily took my money knowing the driver was not going to make it on schedule. I had a gps tracker with my load and it sat in the WI holding location until the day it was supposed to ARRIVE in OR. I was charged $800 for tape and boxes at pickup. My bill increased to $17k when the truck was loaded. They make you pay with cash and do not accept credit cards. Once they have your stuff, they hold it hostage, and you have no choice but to pay up or get hit with additional late or holding fees. Called customer service daily only to get blown off by their service “Manager “ Phyllis. Customer service and communication were awful the entire experience. Delivery was a week late (of course the contract has a buffer of 6 business days so they don’t have to refund you extra fee for guaranteed delivery). Upon delivery, I was charged another $1800 because a shuttle was needed even though delivery was to a single family home in a typical residential neighborhood with plenty of road and parking space. The whole experience made my move a nightmare. Don’t trust Google reviews. Check Yelp, BBB, Reddit and other review websites online. There are even FB groups of people who got cheated by this company! Stay away!