I bought two packs for sims 4 I ran out…
I bought two packs for sims 4 I ran out of storage while downloading so I kindly asked if I could get some sort of compensation as I haven’t played with the packs yet as my Mac storage was low They responded saying I have to wait till the money is confirmed taking out then the next day the money was taken out and I went onto the chat again to ask for the 2nd time and I was told I have to wait an additional 24hrs ish so I then went onto the next day and they told me I exceeded the time frame as I longed into sims but firstly you are aloud a refund in the first 24 hrs so why wasn’t I given it the first time and secondly I hadn’t logged into sims as I couldn’t over storage which I showed the proof off that I hadn’t logged into sims since jan they still said they couldn’t refund me as I wasn’t eligible but I did nothing but what they asked me to do ? I still have no refund so I had to delete a couple things just so I could play as I didn’t want to waste money , EA customer service is a disgrace