Hands-Down the Best Support Experience I’ve Had in 10+ Years
Their Customer Success Manager, Prabs B, spent nearly two hours live with me troubleshooting numerous challenges on my site and we resolved every single one. What would have taken 2–3 weeks of back-and-forth with a typical WordPress support team was handled in one focused session. Never in my 10+ years of building on WordPress has a support agent walked me through issues live, step by step, with this level of patience, expertise, and ownership. This is how you WOW a customer. 10 out of 10. Highly recommend. I’m officially a BuddyBoss evangelist.