I was very worried about no confirmatition of my closing date.
Toward the end of January of this year I got my second loan from Kiavi. I had a great experience last year working with Hailee Beilber ( l call her my point of contact) and Stephanie Durfee my (loan analyst) Both ladies made teamwork seem effortless. They communicated via phone; text; and email - very convenient in my opinion. This year I had the pleasure of having Hailee again and Clay Johnson as my account manager. I got introduced to Clay when l had an issue finding out when my closing date would be. It had been scheduled for the 27th but it was the 26th and l have no confirmation about closing. Hailee was out on temporary leave. Later, l found out that she had left me a recording indicating a point of contact. I left Clay a voice message and l immediately received a text stating that he was on a call and that he'd call me right back. He kept his promise and within two minutes l received a call. I explained my concern and he assured me that he'd get to the bottom of things. In less than twenty minutes, Clay called to say that underwriting was finalizing the closing documents. He suggested that l call or text him if l had any more concerns regarding the loan. ( my preference exactly) That got me a bit less worried and more comfortable because l didn't have to wait on emails that took hours or sometimes days for a response.He also updated me every time he checked and got information from underwriting. Finally on the 27th Clay texted to say that closing on my loan will be taking place the 28th ( the next day) Thanks Clay.