Unfair cancellation policy and unexpected extra charges
My experience with GetResponse has been extremely disappointing, and I strongly recommend considering other platforms. We paid for an annual subscription with more than 10 months still remaining. However, when we decided to cancel the account, access was terminated immediately, even though the service had already been paid in full for the year. There was no option to continue using the platform until the end of the prepaid period and no refund for the remaining time. This policy feels very unfair to customers. In addition, our account exceeded 1,000 contacts and an extra fee was automatically applied. We did not receive any clear prior notification about this change or a transparent warning before the additional charges were applied. For several months, we did not send a single email, yet the extra charges continued without clear communication or detailed payment confirmation at the time. When we contacted customer support for clarification, we did not feel that our concerns were properly understood or addressed. The responses were generic and did not provide a concrete solution. Overall, the lack of transparency around billing and the immediate loss of access after cancellation make this a service I cannot recommend. There are other platforms with clearer policies and more customer-focused support.