If I could give them zero stars I…
If I could give them zero stars I would. It takes an hour for customer service reps to answer phone. My package came today and the delivery guy said he has to leave my package outside on the street because they cant bring packages into my home. Well if I had known that I would have ordered from someone else that delivers inside the home. If I pay for shipping I want my order delivered into my home. I asked the delivery guy to wait until I got a rep on the phone so that I could make sure it was ok to refuse the shipment so I could purchase the machine from another vendor. Well it took them an hour to answer the phone and the delivery man could not wait. They want me to pay for the return shipment which will cost almost the same amount as the equipment itself. Of course Titian knows that!! I'm super pissed and will never purchase for this establishment again.