Be aware of Non-Segregated Storage Facilities!
I purchased specific, premium coins from Coins Plus in Spokane for my wife’s retirement fund, with the explicit understanding that they would be held in segregated storage and preserved for my family. After your company was acquired or partnered with GBI, many of those coins were liquidated without my authorization and replaced with bulk bullion. I did not consent to this substitution, nor was I informed in advance in many cases, especially with the 100-ounce silver bars. The sale of higher-value coins and their replacement with generic 100-ounce silver bars materially altered my retirement holdings and eliminated the unique value I intentionally selected. As a disabled senior who relied on your firm to act as a fiduciary custodian, I consider this conduct deceptive, harmful, and a serious breach of trust—particularly toward elderly clients depending on these assets for end-of-life financial security. This information will be passed on to every local coin shop that I know and also to Dale Whitaker, who has clients that have experienced this same bait-and-switch routine. You should be ashamed, and in my opinion, you rate along with Gold Line International, Lear Financial, etc.