Disorganized and not responsive
The company seems very disorganized and not very responsive to customers. Having a lot of trouble making returns. And, there’s no phone number where you can speak to them. I’m a new customer and also new to hair extensions. I’ve ordered three different extensions now and the color on none of them has been right, even though I got a recommendation from their Chat program. They say color matches guaranteed, but that’s not my experience. I want to try another color with some additional consultation. However, I need to send back the three I’ve ordered so far. I sent the first return email 30 days after receiving the order. There was back-and-forth, with them asking for photos. I sent them. They said they emailed me the return label. They did not. I also sent an email for the second order for a return. They still have not sent me a return label for that. Instead, they’ve sent me two return labels for my third order. I have over $400 in hairpieces. I need to return before I can try another color. It is past the 30 day return limit on my first two orders, however, I sent the first emails saying I wanted to return them within the 30 day limit. They could’ve had a great new customer in me as I’ve always wanted, thicker, longer hair, and I love their products themselves, if we could get the color right. I’m finding the whole experience with them. Frustrating and confusing. Do not trust this company.