Irresistible Me

I'm truly sorry for the disappointment and the stress this caused around such an important date. For context, orders ship the same day or the next business day once placed, if the item is in stock. From there, delivery is handled by the carrier. Standard delivery on international orders is 10 to 16 business days, though delays can happen depending on customs or local postal services in the destination country, and these are outside our control. We'd still like to look into your specific case directly. You're also right that you should have heard from us proactively about a delay like this. I don't see an account tied to this review, so I can't look into the order from here. Please email us at [email protected] or reach out on live chat with your order number, we want to understand what happened and make this right.

I'm sorry to hear this happened, having a package show as delivered but never actually arriving is genuinely frustrating. I want to clarify how this works on our end. We do offer package protection at checkout for exactly these situations, and when a package is reported missing, we investigate it with the carrier ourselves as well. That said, since the tracking shows it as delivered, claims tend to move faster when the customer files directly with the carrier, so we usually recommend doing that alongside our investigation to get it resolved sooner. I don't see an account tied to this review, so I can't check what happened with your specific order from here. If you email us at [email protected] or reach out on live chat with your order number, we'll go over the tracking with you, help you file with the carrier if needed, and see what we can do from our end as well.

Thank you so much for this, it really made our day. We're so glad the exchange was quick and easy, and that our team could get you the color you actually wanted. Can't wait to see what you order next, we'll be here whenever you need us.

Thank you for the feedback, we're glad our team could get back to you quickly! We hope to see you shopping with us again soon.

Thank you for taking the time to share this feedback, and we're sorry to hear the delivery experience was so stressful. We know how frustrating it is to not know where your package is, and we want to clear up a few things while also making sure we can help resolve this for you. On the delivery itself: once your order shipped, you would have received a DHL tracking number. When the shipment reached Canada and was handed off to Canada Post for final delivery, the Canada Post tracking number was also available on that same DHL tracking link, on the Details page. Looking at the tracking history, the carrier attempted delivery on July 28th and left a notice card at the address with pickup details, and then sent a final notice on August 2nd letting you know the package would be returned if not collected. We're sorry this wasn't clearer in the moment, and we'll always take feedback about carrier communication seriously. On customs: we do disclose on our Shipping & Delivery page that international orders may be subject to customs duties or import taxes set by the destination country, and that these are the customer's responsibility, as they're determined and collected by local customs authorities and are outside of our control. We know $137 is a significant and unwelcome surprise, and we're sorry it wasn't top of mind before you ordered. On the color: this is the first we're hearing that the shade wasn't what you expected, and we'd really like to take a closer look, as color can be tricky to judge from photos and screens. Could you email us at [email protected] or reach out via live chat on our website so we can go over this with you directly? We'll make sure it gets sorted. We're sorry your first experience with us didn't meet expectations, and we'd welcome the chance to make it right.

Thank you so much for sharing this, it means a lot to hear the invisible clip-ins blended so seamlessly, and that the color sample process worked out exactly as it should. We're glad the exchange to the style you actually wanted was quick and easy too. Have an amazing time at your reunion, you'll be walking in with great hair and a great story!

We're sorry your package never arrived. Your order did ship from us, and tracking showed it reached your country and entered customs for inspection, but we never received any further updates after that point. On the refund: once PayPal's 180-day window closes, a refund back through PayPal is no longer possible, and this isn't something we can control or work around through another payment method. That's why we offered a store gift card for the full order value, so you wouldn't lose what you paid. We're sorry this wasn't the outcome you were hoping for, and we appreciate you working with us on it. If you place another order in the future, reach out to us at [email protected] and we'll keep a closer eye on the shipment for you.

We're sorry to hear you're unhappy with your extensions, and we don't want you to feel unheard. Our team has already reached out to you directly by email to look into what happened with the color and to work through next steps with you. We'd really appreciate the chance to sort this out properly, so please check your inbox (including spam/promotions, just in case) and reply there whenever you get a chance. If you haven't seen anything from us yet, please email us directly at [email protected] with your order number, or reach out via live chat on our website, and we'll pick this up right away.

We're so glad these gave you some peace of mind during a stressful time, and even happier to hear your thyroid issue has resolved. It's wonderful that the color match was spot on too. Thank you for sharing your story with us. We're always here if you ever need us again.

Thank you for the kind words! We're so glad our team could help you quickly, that's exactly the experience we aim for. ❤️

So glad to hear the color was a perfect match and that the quality stood out compared to other brands you've tried! Thank you for taking the time to mention the returns and exchanges process too, we work hard to keep that simple. We hope to see you shopping with us again soon!

Thank you for the kind words! We're so glad our team could help and that you're happy with your hair extensions.❤️

We appreciate your feedback and want to clarify what happened. Your VIP membership was paused for 3 months at your request, and once that pause period ended, billing automatically resumed, which is when the charge occurred. As soon as you requested cancellation, we cancelled the membership and issued a full refund. Regarding your return, we can confirm it was processed and fully refunded as well. We know navigating membership pauses versus cancellations can be confusing, and we're taking this feedback seriously as we look at making the cancellation options clearer on our site. If you'd like to place a new order with the correct colors, our team would love to help make that happen.

Thank you for sharing this! We're glad the color matching service made your online shopping experience easier.😍

Thanks for letting us know! We're glad the return process was smooth for you.🙏

Thank you for the great feedback! We're glad you had a smooth experience with our site and products.❤️

Thank you so much for sharing this, and for trusting us during such a difficult time. We're truly moved that the wig helped you feel like yourself again, and glad the color blend, cut, and bangs turned out so natural and flattering. We appreciate you mentioning the tangling and initial styling too, that kind of feedback helps other customers know what to expect out of the box. Wishing you continued strength, and thank you for recommending us.

we're sorry to hear about your frustration, and we'd like to help resolve this. We'd also like to clarify that our human hair products are 100% human hair, and each batch is tested to confirm this. As for the return process, we do respond to every email we receive, typically the same working day. If you haven't received a reply, please check your spam/junk folder first, as our responses sometimes end up there. If you still can't locate any correspondence from us, please reach out to our team via the live chat on our website, we'd be happy to assist you right away and get your return processed. We're not able to locate your order from this review alone, so please do get in touch through chat so we can look into this directly and make things right.