They won't cancel my VIP membership and continue to charge me
I was unhappy with the colors that I ordered and sent back for an exchange and I also requested cancellation of the non-optional VIP package. They instead refunded my hair purchase, and did not stop or refund the VIP package. There is no option on the website to cancel the VIP package, you can only change your method of payment. They continue to charge me and I'm still fighting them to get the membership cancelled.