Bad return policies
I bought these sunglasses as a gift, only to find they were too small — and they only come in one size. I reached out to customer support hoping for a simple resolution, like a store credit or one-time exchange, but they refused outright, hiding behind a rigid 30-day return policy. For a $100 purchase, I expected better. The product may be fine, but their unwillingness to make any reasonable accommodation shows a troubling lack of flexibility and concern for customers. Dealing with this level of stubbornness was frustrating and disappointing.