Ordered 4 mystery boxes that were…
Ordered 4 mystery boxes that were advertised as Sunglasses, gunnar sent me low light yellow lens glasses, tried to return for the correct items or refund and gunnar denied the return/refund
About GUNNAR Optiks
Data updated- Website
- gunnar.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 12% (7/57)
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About this business
GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
Written by the business, not verified by us.Is GUNNAR Optiks legit?
GUNNAR Optiks (gunnar.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stylish designs, comfortable fit, and the exceptionally high quality of materials used across their eyewear collections. Many people also appreciate the prompt professional assistance and the wonderfully smooth ordering process when purchasing corrective lenses. However, some people mentioned experiencing frustrating shipping delays and packages that ultimately failed to arrive on time. Consumers additionally reported significant difficulties dealing with unhelpful customer support when attempting to process returns, exchanges, or refunds. A few reviewers also encountered frustrating product defects, such as blurry lenses or receiving completely incorrect items.
Auto-generated from all reviews of this business. For reference only.What people say
Thank you for the help
They were very fast to reply back to me to help me
Terrible quality
I ordered a pair of glasses in April, and it's now June and they've completely fallen apart. At £163 , i am very disappointed in the quality. They feel very frail and cheap, similar to £5 glasses from Tesco. Sadly I was forced to pay an additional 100 pounds for the import fee even tho I ordered from the UK site, this hidden charge was appalling.
it was a great experience except that I…
it was a great experience except that I kept finding frames that I really liked and they were completely sold out with no option to order and wait for stock or to get a notification when they would be back in stock. I really wanted the Muir frames with the Clear Pro lenses, but did not have that option available to me.
Negligent shipping and holding my €300…
Negligent shipping and holding my €300 refund hostage. I placed a €300 order a while ago, and it never arrived. It turns out this company lacks the mandatory permits required to ship prescription eyewear to private individuals. Despite claiming they "had no idea" about this basic regulation, they negligently shipped the package anyway. To make matters worse, their customer service is terrible. Even though the package was rejected entirely due to their own legal ignorance and logistical error, they still haven't given me a refund. €300 is a lot of money, and they are keeping it due to their own incompetence. They were supposed to answer me yesterday, but I have heard absolutely nothing. Do not trust this company. Terrible service, zero accountability, and they will keep your money! Avoid at all costs.
HUGE hidden fees a week after…
HUGE hidden fees a week after purchase!! If you're purchasing in the UK purchasing from the UK website you will be hit with HUGE import duties from Holland., BEWARE. I wish I knew before purchase . Terrible!
I got the tera’s in my prescription…
I got the tera’s in my prescription with the 35 UV lense protection. When I tell you these returned my confidence in glasses that I’d never expected before. These look way better than my old prada frames, and the Blue Light protection is definitely going to be a must soon with school on the way and long hours in front of the computer.
Use them Daily
Love the amber lenses. I use them daily!
Sweet
Good and nice look
Fast
Quickly shipped out!
1st pair broken, quality is subpar
A co-worker recommended these glasses for extended computer use, i tried his Humboldt style glasses out and liked them, so i ordered a pair but with darker lens. When the glasses came in i noticed a big crack/seam on the sides where the arm meets the lens frame. Reached out to customer support and they replaced them. Second set came in and had the same issue. Which my co workers set doesn't show. The quality of these glasses isnt the best considering the price. Now all I can do is return them and have to pay for shipping back. I wont be ordering any more glasses from gunnar
Bad return policies
I bought these sunglasses as a gift, only to find they were too small — and they only come in one size. I reached out to customer support hoping for a simple resolution, like a store credit or one-time exchange, but they refused outright, hiding behind a rigid 30-day return policy. For a $100 purchase, I expected better. The product may be fine, but their unwillingness to make any reasonable accommodation shows a troubling lack of flexibility and concern for customers. Dealing with this level of stubbornness was frustrating and disappointing.
Was trying for weeks to figure out what…
Was trying for weeks to figure out what was happening with my shipping and then got an email saying the order was cancelled and refund issued but i gotta pay a fee??? Never received my order but I can’t get a full refund and takes a week to get an email
Love these readers & sunglasses
Love these sunglasses, reading classes and the combo reader/sunglasses.
In a class by themselves
I am now definitely a Gunnar proselytizing fanboy. Excellent, unique product that has improved work for me. Everybody in our workplace is sharing in the joy of Gunnar Optiks
Bought a mystery box
Bought a mystery box, received two of the same items. Was supposed to get a corrected order but never received anything.
Beautifully made love.the glasses
My gamer wife loves these for play and work
I purchased the Witcher glasses for my wife as a holiday-time gift. They came quickly, they look great, the quality is amazing, the weight is light, and she loves them! This is our first experience with GUNNAR and gaming glasses in general. I have asked her multiple times if they honestly feel helpful for gaming (she plays Witcher 3, Hades 2, Diablo IV, etc.) and/or work, and she claimed each time that there was. She also loves showing them off to friends. Thank you!
Refund policies are garbage
I’ve bought these glasses to try reducing my eye strain, however when I got the glasses I saw that they wouldn’t fit me so I’ve refunded them. However the return policies are utter garbage. First of all you only get 80% of the price back AND you have to pay the shipping back so I’ve essentially paid for nothing. Quality and everything seemed ok. Can’t tell because I couldn’t try them on since that would eliminate the chance to even refund the glasses altogether.
it took forever to get a shipping…
it took forever to get a shipping confirmation unlike most companies they ship out straight away i even thought the order did not go through... however i love their items so i am waiting patiently to receive
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