Negligent shipping and holding my €300…
Negligent shipping and holding my €300 refund hostage. I placed a €300 order a while ago, and it never arrived. It turns out this company lacks the mandatory permits required to ship prescription eyewear to private individuals. Despite claiming they "had no idea" about this basic regulation, they negligently shipped the package anyway. To make matters worse, their customer service is terrible. Even though the package was rejected entirely due to their own legal ignorance and logistical error, they still haven't given me a refund. €300 is a lot of money, and they are keeping it due to their own incompetence. They were supposed to answer me yesterday, but I have heard absolutely nothing. Do not trust this company. Terrible service, zero accountability, and they will keep your money! Avoid at all costs.