They dont even stand by their own product.
If a company won’t pay for return shipping for a defective, damaged product they sent you, that just proves they don’t even stand by their own product. I’m out $32 to ship it back and I don’t even trust that they are going to give me a refund. I wouldn’t risk buying from this company. It’s poor quality hair and their refund policy favors them and screws over the buyer. I think all of their good reviews are incentivized, given by “wig influencers” in exchange for free product. The fact that they have no bad reviews and all of the photo reviews look like instagram photos should have given me a clue. The wig they sent me is extremely over processed and feels like straw. Just touching it pieces of hair fall out because it’s just breaking apart because it’s so over-processed. That’s petty bad when straight from the factory with all the silicone they put on it and it still feels that bad! It’s also all ratty and snarled right out of the bag! A brand new wig shouldn’t look like it was used to play tug of war with a dog right out of the package. I wish I could attach photos. Major quality issue. Their return policy has no provision for quality issues either. They only have a policy for returns if you decide you don’t want it for “no reason” so they expect you to pay for return shipping! Even if it’s because they sent you a bad product! And they want me to label the return as a “gift” valued at less than $10 and said they will refuse the return if I don’t, so there will be zero protection for the value of the product for me if something happens during shipping. Also, it’s a blend, not 100% human hair! This blonde wig is full of black “hairs” mixed in that are 100% plastic. Answer to their ridiculous lie of a reply. Why is this the only blonde wig out of the 20+ I’ve purchased that is over processed and damaged? Answer: They are lying, counting on people being ignorant to how wigs are made. Blonde wigs shouldn’t be different in quality compared to other colors. This is because wig factories bleach ALL hair to 613 blonde, and then use textile dyes to dye the hair to the final desired color. They just throw all the hair in a big vat of bleach until it’s all the same 613 color. Because all hair is different and lightens differently. They would have to watch and monitor every single hair bundle individually to bring it to the desired color otherwise, which is obviously too time consuming and costly. So for them to say that a wig is dry because it is blonde is a lie. If that were the case all wigs would be dry because they all start out blonde. They want to assume their clients are ignorant about wigs and how they are made so they can lie to us. Another process is stripping part of the cuticle with acid so the hair doesn’t mat because it isn’t remy hair. This wig is like this because they either stripped too much cuticle, left it in the bleach bath too long, or both.