Look elsewhere.
Did I finally get my visa after 6 weeks of back and forth? Yes. Was it a good experience? hardly. I would look elsewhere- especially if you are looking for a company with reliable customer service. for starters, Simply having someone answer the phone requires a Herculean effort. When I was finally connected, I was given incorrect information. Email communication is equally disappointing. Responses consistently take at least two days to receive and, once again, they made errors. This experience has significantly eroded my trust. Based on my experience, I will not be recommending CIBT to colleagues or friends for future visa services.