Didnt work and item broken and melted after 3 uses…
I bought this device and was struggling to get it to work. I tried using it about 3 times and it didnt do anything so i put it back in the box. I recently tried to get it back out to give it another go but the battery was dead. I plugged the device in to charge and despite being plugged in over night for about 10 hours, the charge light remained red and the device was hot! After unplugging, the charging light wouldnt go out. After a few hours, the light would go out but the battery was dead. I contacted customer service and because it was past the 1 years, the solution offered was to send me a new device that i would have to pay $50 for. I paid $85 CAD originally for a dud device that I used 3 whole times and didnt get any kind of results. Since my device was not going to be covered by warranty and it wasnt working, I decoded to open it up to see what was going on inside. After removing the little screws and the whole white plastic housing, i could see the inside component in which the battery was housed, was melted. It is just plastic inside and right below where that indicator light qas the area that was sunken on from overheating and melting. It's a wonder this didnt catch on fire and burn my house down. I did reach out to customer service again to let them know but i srill was basically told it was out of warranty and I could get a replacement for $50 I refused the offer as I am not willing to spend 1 more cent on a device that poses a fire hazard. It was a complete waste of money. I do not recommend and suggest those who have this device ro exercise caution and don't leave it charging unattended.