Pointless to contact customer service
Pointless to contact customer service. Unable to resolve issues with booking, incorrect hotel info, and overcharging. "Thank you for commenting contacting us, but our partner is responsible." The hotel submitted incorrect (and possibly AI enhanced) photos, incorrectly described grounds, and fees and certainly appears to be on its last legs. After 45 minutes via text and phone agoda's response was 'oh well'. To be clear, they cannot check every submission and I don't expect them to. However, in this case of unegregious bad apple, Theor reaction is a shrug. Irritating to me, dangerous for future users