Couldn't really ask for more! Overall, fabulous.
Pretty user-friendly for volunteers who like to use phone apps. I don't think you could ask for better customer service -- very responsive, and now that they have an AI bot it's even easier and less embarrassing to ask simple questions, for harder questions or anything that the bot can't resolve a real person is SUPER responsive. There are user groups for the administrators too, so you can learn more about all of the tools you're not yet using. There is so much you can do with Better Impact, and they have continued to improve the experience in the almost 5 years I've been using it.