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Sara

United States

1 Reviews
1 Reads
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1 review

Jollynova

Terrible customer service

I ordered 2 pairs of glasses from jollynova and uploaded my prescription when I placed my order. When I received my glasses I could see better without wearing them as opposed to wearing them. I contacted the company and they asked me to upload a copy of my prescription (which they already had since I had to upload before order being placed) and they never responded after 1 week, so I emailed them. They told me I put in the wrong prescription (I put it in exactly as ordered) and so they said they could make me new lenses at my cost and I could find somewhere locally to have them placed. So not only did I waste $100 but now you want me to spend more money and they not be right again, no thank you. I would recommend ordering from another company with better customer service!!

2026-02-13