Terrible customer service, read the fine print
Customer support is far from helpful. I was missing a single piece of cardboard for a crate which was gifted to my son for Christmas. They made no effort to help and said they needed the order number to assist me further. I provided the purchasers name and shipping address and explained that grandma was not able to figure out the order number. They still refused to help me and didn't even respond when I voiced my dissatisfaction with their customer service. Now I need to throw away a crate due to a single missing piece because without that single piece- the crate is utterly useless. Mind you- we are a pay as you go customer (a joke because pay as you go in small print is 12 boxes and can't be cancelled mid subscription despite being super disappointed with the crates) and to send a single piece of cardboard should be simple and doing so would prove that they are a company that truly cares about their customer. Unfortunately, that isn't the case. My daughter has received three boxes that were all extremely similar and she had zero interest in. Unfortunately when you sign up, they really don't give you a good understanding of what you're signing up for and the boxes lack variety. My daughter doesn't even look forward to the new boxes and they go ignored. I wanted to love this company, but I will be sure to tell all of my parent friends to avoid this company. We are stuck receiving eight more crates that my kids have no interest in. Do better, KiwiCo.