No delivery and no response from customer support
I placed an international order which could not be delivered due to customs clearance requirements in my country. I contacted the company multiple times to request assistance or a refund, but I did not receive any response to my emails. As the goods were never delivered and there was no communication or support provided, I was forced to initiate a chargeback with my bank. I believe the company should be more responsive and provide proper customer support when delivery issues occur.