Where do I even start?
Where do I even start? When the sales representative came out to give me an estimate, we agreed on exactly where the new system would be installed. I was also told they would help remove my old system. However, when the plumber arrived for installation, he said they do not remove old systems and that I would need to help him. It turned into a complete mess. On top of that, the system couldn’t be installed where I originally wanted because the brine chemicals couldn’t be moved at the time. We didn’t want to risk getting hurt, so the installation was delayed. It then took another 3–4 months for them to return and reinstall the system in the proper location — after I personally handled removing the brine myself. When they finally came back, they failed to properly reset and regenerate the system. Now my water smells like sulfur with a strong rotten egg odor. The smell is throughout my entire house. My sinks, tubs, and toilets are stained and damaged, and my dishwasher has been ruined because the system was not started correctly. After waiting another two months, they came back to regenerate it, but now I’m being told it could take 7–15 days — possibly up to 20 days — for the sulfur smell to leave my home. The lack of communication, delays, poor installation, and customer service have been extremely frustrating. I would not recommend this company. My experience has been disappointing from start to finish.