One of the worst companies I've ever bought from
I bought a tonex one pedal. I downloaded all the software and was ready to set up but was unable to use the tone packages that I BOUGHT. They said it was an issue on their part, but after two weeks I got frustrated and sent it back. After several people encouraged me to try again, I bought the bigger tones pedal. It simply did nothing. The light inside the chassis turned on but wouldn't connect to my computer. I tried several times to get customer support to help but they just sent me the same old faq that's on their site. I returned that one and got another hoping that maybe something was just wrong with that pedal. I was incorrect. This new one won't even light up. I cannot believe a company that mass distributes such a product won't even help their customers TURN THE THING ON. I think I'm at the end of my rope and giving up.