I would give 0 stars if I could.
I would give 0 stars if I could. This has been the worst customer service experience I've ever had. I'm beyond frustrated and exhausted from constantly having to go back and forth with this company. My treatment should already be finished, but instead I'm still stuck wearing aligner #5 because they never sent the rest of my aligners. I've been wearing the same aligner far longer than you're supposed to, just to prevent my teeth from shifting back while I wait for them to fix their mistake. I was told by email that my remaining aligners would ship during the first week of July. It's now July 14, and they still haven't shipped. They continue to miss their own deadlines and leave me with no real answers. The customer service is awful. Every time I reach out, I get vague responses, empty promises, and no actual resolution. It's incredibly stressful to have your treatment put on hold because a company can't deliver what was promised. If you're considering using this company, save yourself the headache and go somewhere else. Delays are one thing, but the lack of communication, accountability, and concern for their customers is completely unacceptable. I regret choosing this company and would never recommend them to anyone.