Just bad service
I have been a loyal RRS VIP for the better part of 10 years. However, I have noticed in the last year or two, the service has deteriorated noticeably. I've experienced lengthy shipping delay and this last time, I ordered a pair with expedited shipping, only to find out the store had canceled the order and I wasn't even notified. I had to call them, got put on hold, didn't get a call back so I went on to the chat where I was helped by a helpful agent named Deidre who notified me of the canceled order. My credit card was charged but there was no shipment. Meanwhile I really needed the shoe because my last pair of adrenalines tore up my feet and I had to order a new pair ASAP. When Deidre told me that the soonest I could get a new pair to me was another 3 days (I had already waited 3 days) I decided to cancel the order and just get a pair from my local store, which I would have done 3 days ago but they don't have the colors I like. This is why I like ordering from the RRS site because of the options. There really is no advantage to being a VIP when you consider the annual amount that gets charged. I am done with RRS for good.