حسن محمد

Oobit closed my account and I cannot withdraw my $1,702.54 balance

My experience with Oobit has been extremely frustrating. Oobit decided to ban/close my account following a compliance review. I am not disputing their right to stop providing their services to me. My problem is what happened to my remaining funds. I currently have $1,702.54 displayed in my Oobit account. The app clearly tells me: “Your account has been banned. You can only withdraw your funds.” However, when I actually try to withdraw my money through the wallet withdrawal option, the currency selection screen is completely empty and says: “You don't have any currencies yet.” So Oobit is telling me that I can only withdraw my funds, while at the same time their system gives me no way to access or withdraw the $1,702.54 that is visibly displayed in my account. I have been contacting Oobit support for days trying to resolve this issue. I am not asking them to reopen my account permanently, and I do not intend to continue using Oobit. I simply want to withdraw my remaining money and then they can close the account permanently. I have screenshots showing the $1,702.54 balance, the message saying that I am allowed to withdraw my funds, and the empty withdrawal screen. I am posting this review because I need a clear resolution from Oobit: Please give me access to withdraw my $1,702.54, or provide a manual withdrawal method to return my remaining funds. I will update this review if Oobit resolves the issue and allows me to recover my full remaining balance.