I had a defective unit and after…
I had a defective unit and after reaching out to Newair customer service I quickly got a response back. Ionie Castro was able to guide me through some troubleshoot procedures. With her help we were able to determine a faulty water sensor. Ionie was able to initiate the claim for a replacement. The whole process was easy, straightforward and stress free thanks to Ionie. Her help and knowledge made the interaction painless and convenient on my end as a customer. Thank you Ionie!