Products that make life more enjoyable for where you live, where you work, and where you play.ABOUT NEWAIRNewair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers.Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse.When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company.Today, we’re proud to say this has made us one of the most trusted names in compact appliances.On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.
Written by the business, not verified by us.
Is Newair legit?
Newair (newair.com) has a 4.8 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt responses, helpful technical guidance, and extremely professional attitude when resolving various difficult appliance issues. Many people emphasize that staff members are remarkably patient, understanding, and efficient in arranging speedy replacement parts or delivering brand new units to satisfy buyers.
However, some customers also noted significant challenges regarding overall product quality, such as receiving damaged items or experiencing unexpected appliance failures right out of the box. A few reviewers mentioned ongoing difficulties obtaining correct replacement components or receiving consistent communication when problems persisted long after the initial contact was made.
Auto-generated from all reviews of this business. For reference only.
Laurellee was extremely professional and pleasant. I did not have a receipt to register my icemaker. She emailed me a receipt and then went “above and beyond” to register in real time right then and there over the phone and registered my icemaker saving me time and frustration having to do it electronically. 10 STARS for her and consider a bonus as an asset to your team and company. Thank you, a satisfied customer. Bill dubel
Reply from Newair2026-09-04
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
When I ask for a quote, the response back was very fast from Laurellee and at the time I did not know my boss was ask for the same quote and she ask about that and I told her I will let my boss take it over but she was still very nice and sent me the quote anyways.
thank you Laurellee for all your help.
Reply from Newair2026-09-04
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I was very pleased with the service from Laurellee Stuart of NewAir Support. She responded promptly to my request concerning a replacement part and provided a detailed cost quote to help me make a decision. It was a smooth process.
Reply from Newair2026-09-04
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
I love the customer service. I have contacted 3 times, and satisfied every time. All the agents are knowledgeable, willing to help, friendly and fast. The product I have (33 bottle wine cooler) didn't last long, thus, not my favorite. But I love the customer service. Therefore, I will continue to use this brand.
Reply from Newair2026-09-01
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Customer service rep., Hillary, was so very helpful with a…
Hillary was so very helpful with a problem I was experiencing with my wine cooler. After several questions to thoroughly understand the exact problem, she was able to pinpoint the cause and recommend the part needed to solve my problem. Thank you for your help and patience Hillary.
Reply from Newair2026-08-26
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee helped me out when I was having difficulty getting my unit registered. Her customer service was exemplary and I appreciated her getting the job done. Thank you. Lavonne Ervin
Reply from Newair2026-08-18
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
We had an issue with the first appliance received. I reached out via customer support from Amazon directly to Newair and was connected with a representative Hilary. She was empowered to do everything needed to resolve our issue. She followed up in a timely manner, she checked in to ensure we had what we needed and what else we needed to provide to Newair in order to come to resolution. Hilary took what could have been a negative situation and completely turned the experience around for us.
Reply from Newair2026-08-19
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Laurellee was very helpful and quick to respond. I called before they opened and didn’t leave a voicemail. But , she called me back later in the day because of the missed called and started working on fixing the issue I had with my unit. I appreciate the help and going beyond to get me the part I require.
Reply from Newair2026-08-18
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Fern responded quickly and accurately to my request for parts, even though the sale will total less than $10.00. I was treated as if I was his most important, and only, customer. Top notch customer service is rare in today's society, so this experience was a breath of fresh air. Fern is a great asset to your company
Reply from Newair2026-08-12
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
M
Moore · 1 review · Experienced 2026-08-06 ·
★★★★★
Excellent customer service from start…
Excellent customer service from start to finish! Laurallee was friendly, professional, and genuinely cared about making sure I had a great experience. She answered all of my questions, was quick to help, and made the entire process easy. I highly recommend them!
Reply from Newair2026-08-07
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
C
Carla Harrison · 4 reviews · Experienced 2026-07-30 ·
★★★★★
I initially thought they had good…
I initially thought they had good customer service but when unit never made it I could not get return calls, or responses to my emails…had to call from alternate phone for someone to answer and still waiting on replacement- UPS supposedly lost my shipment?
Reply from Newair2026-08-04
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Our customer service team has reached out to offer further assistance. Best Regards, Customer Care.
Reached out to due to an issue with an ice maker I purchased. Laurellee made the process as simple as possible and ultimately resolved the problem. She listened and responded quickly to any questions with clear answers. She was patient and understanding which is appreciated.
Reply from Newair2026-07-30
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
Ionie did a terrific job walking me through the problem that I had with a wine cooler and helping me resolve the issue quickly. She was responsive, helpful and professional....I value customer service. If it were not for Ionie, I most likely would not have given New Air another chance and would have purchased a different brand given the fact this New Air product did not work out of the box.
Reply from Newair2026-07-29
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
My countertop ice maker acted as if it was time to purchase a new one and Laurellee came to my rescue! Her troubleshooting and cleaning information helped and my unit is working better than it has for a year or two. Laurellee exemplies excellent customer service; kind, patient, knowlegeable and a stay with it attitude.
Reply from Newair2026-07-28
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
A
Alyse Sara Raderman · 3 reviews · Experienced 2026-07-28 ·
★★★★★
Hilary was amazing and extremely…
Hilary was amazing and extremely helpful and I appreciate all the help. I do customer service too and Hilary was amazing.
Regards
Alyse Raderman
Reply from Newair2026-07-29
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
W
Wayne · 1 review · Experienced 2026-07-28 ·
★★★★★
Timely response and part numbers for…
Timely response and part numbers for replacement from Laurelee.
Reply from Newair2026-07-29
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
S
Steve Tachiki · 1 review · Experienced 2026-07-24 ·
★★★★★
HIilary with Newair was excellent
HIilary with Newair was excellent. I received timely replies to my questions and was provided the information I needed to make informed decisions. Customer service was very good.
Reply from Newair2026-07-27
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
E
El Sapo Gonzalez Jr. · 1 review · Experienced 2026-07-22 ·
★★★★★
Laurelle Ashly did an awesome job
Laurelle Ashly did an awesome job. She helped me locate part I asked for and made process easy and worry free. Thank you for going beyond!
Reply from Newair2026-07-23
Hi, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant!
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